The position of Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi’s franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading, commanding, and controlling major incidents where financial, reputational, and/or legal/regulatory impact to Citi exists.

What you’ll do

• Providing EMEA shift coverage in a 24x7x365 operational team.

• Extensive experience leading and managing high severity major incidents in a time critical environment.

• End to End ownership of major incidents with aim to minimize the time to restore the services...

What we’ll need from you

• A minimum of 2 year in experience in major incident Management or service management functions.

• A relevant educational background and certifications like ITIL combined with practical best practise process experience.

• Fluent in English. Proficiency in Spanish is a plus but not mandatory.

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program