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Execution & Relationship Manager - ICRM

ExperiencedNo visa sponsorship
Citi logo

at Citi

Bulge Bracket Investment Banks

Posted 13 days ago

No clicks

**Execution & Relationship Manager - ICRM** Manage ICRM execution, stakeholder relationships, and learning initiatives. Key responsibilities include strategic planning, capability building, and performance improvement. Analyze needs, design solutions, and measure impact. Collaborate across HR to deliver integrated experiences. Requires 5-8 years in L&D, proven influencing skills, and proficiency in MS Office, SNOW, and LMS systems. English advanced and Excel advanced skills essential. Full-time hybrid role based in Heredia, Costa Rica.

Compensation
Not specified

Currency: Not specified

City
Not specified
Country
Not specified

Full Job Description

Execution & Relationship Manager - ICRM

Apply (opens in new window)
Save
Job Req Id:
26962783
Location(s):
Heredia, Provincia de Heredia, Costa Rica
Job Type:
Hybrid
Posted:
Mai. 14, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Learning Advisor Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:
  • Understands relevant business and HR priorities and opportunities for capability building, performance improvement, cultural development, and overall impact within their region/product/function
  • In partnership with other Learning Advisors, provides management and consulting to Human Resource and business partners and proactively identifies and prioritizes the L&D opportunities to support successful business outcomes.
  • Helps execute learning and development strategy for their region/product/function
  • Conducts the analysis of current versus future state gaps, identifies root causes, determines the appropriate solution and how success should be measured
  • Helps to market, evaluate and communicate the impact of initiatives with HR / Business partners
  • Monitors and communicates progress with other learning colleagues as well as HR / Business partners and navigates any variation in expectations with them
  • Collaborates with colleagues across HR to provide integrated experience for region/product/function partners
  • In partnership with other learning advisors, Implements the strategy for consistently measuring the effectiveness of training
  • Stays abreast to latest external market trends and anticipates their impact on future capability requirements for their region/product/function
  • Is responsible for learning budget for their specific projects / areas of focus
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
  • 5-8 years of experience in Learning and Development
  • Proven influencing and relationship management skills
  • Proactive leadership and motivational skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Self-motivated and detail oriented
Education:
  • Bachelors/University degree or equivalent experience
  • Excel advanced
  • English advanced
  • Knowledge in SNOW and Lms systems

------------------------------------------------------

Job Family Group:

Human Resources

------------------------------------------------------

Job Family:

Talent, Development, Learning & Engagement

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

Apply (opens in new window)
Save

Execution & Relationship Manager - ICRM

Compensation

Not specified

City: Not specified

Country: Not specified

Citi logo
Bulge Bracket Investment Banks

13 days ago

No clicks

at Citi

ExperiencedNo visa sponsorship

**Execution & Relationship Manager - ICRM** Manage ICRM execution, stakeholder relationships, and learning initiatives. Key responsibilities include strategic planning, capability building, and performance improvement. Analyze needs, design solutions, and measure impact. Collaborate across HR to deliver integrated experiences. Requires 5-8 years in L&D, proven influencing skills, and proficiency in MS Office, SNOW, and LMS systems. English advanced and Excel advanced skills essential. Full-time hybrid role based in Heredia, Costa Rica.

Full Job Description

Execution & Relationship Manager - ICRM

Apply (opens in new window)
Save
Job Req Id:
26962783
Location(s):
Heredia, Provincia de Heredia, Costa Rica
Job Type:
Hybrid
Posted:
Mai. 14, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Learning Advisor Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:
  • Understands relevant business and HR priorities and opportunities for capability building, performance improvement, cultural development, and overall impact within their region/product/function
  • In partnership with other Learning Advisors, provides management and consulting to Human Resource and business partners and proactively identifies and prioritizes the L&D opportunities to support successful business outcomes.
  • Helps execute learning and development strategy for their region/product/function
  • Conducts the analysis of current versus future state gaps, identifies root causes, determines the appropriate solution and how success should be measured
  • Helps to market, evaluate and communicate the impact of initiatives with HR / Business partners
  • Monitors and communicates progress with other learning colleagues as well as HR / Business partners and navigates any variation in expectations with them
  • Collaborates with colleagues across HR to provide integrated experience for region/product/function partners
  • In partnership with other learning advisors, Implements the strategy for consistently measuring the effectiveness of training
  • Stays abreast to latest external market trends and anticipates their impact on future capability requirements for their region/product/function
  • Is responsible for learning budget for their specific projects / areas of focus
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
  • 5-8 years of experience in Learning and Development
  • Proven influencing and relationship management skills
  • Proactive leadership and motivational skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Self-motivated and detail oriented
Education:
  • Bachelors/University degree or equivalent experience
  • Excel advanced
  • English advanced
  • Knowledge in SNOW and Lms systems

------------------------------------------------------

Job Family Group:

Human Resources

------------------------------------------------------

Job Family:

Talent, Development, Learning & Engagement

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

Apply (opens in new window)
Save