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Job Overview

The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.

Responsibilities:

• Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points

• Research current treasury and client operational trends and suggest solutions

• Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions

• Propose and implement solutions that will increase operating efficiency and lead to an improved client experience

• Assist efforts to help drive high rates of client adoption

• Ensure requirements are clearly stated and that business and client needs are met throughout development

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of experience in a related role

• Proven system development lifecycle skills

• Proficient understanding of emerging technologies

• Effective verbal and written skills

• Effective analytic and presentation skills

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

A recognized tertiary qualification in Banking, Business, Finance, Economics, Accounting or Management.

About 2-4 year experience in Customer Service, preferably in Trade.

Exposure to Client interaction and should have a flair for customer service intelligence.

Good communication and interpersonal skill. Consistently demonstrates clear and concise written and verbal communication skills.

Excellent communication skills in English (Read, Write & Speak)

Knowledge of guidelines governing Letters of Credit & other Trade products.

Excellent problem solving & analytical skills.

Proficient in Microsoft Office Applications.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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