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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of related business experience including at least one-year supervisory experience
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Experiencia requerida

1-3 aos

Deseable experiencia en sucursal

Calidad y mejora continua

Atencin al cliente

Manejo de sesiones

• Conocimientos 

Excel intermedio Avanzado

Anlisis de datos y elaboracin de reportes

Deseable manejo de Copilot

                     Office 365 Teams

• Objetivo del puesto

Gestionar, analizar y dar seguimiento, solicitudes y retroalimentacin a nivel nacional, identificando tendencias, causa raz y oportunidades de mejora para fortalecer la experiencia del cliente.  

• Funciones principales del Puesto

Realizar anlisis y reportes para dar gestin a los procesos bajo su responsabilidad

Generar sesiones de seguimiento con los asesores de implantacin de Divisiones

Analizar informacin y detectar patrones recurrentes o riesgos o mejoras en procesos con mayor punto de dolor

Seguimiento a acciones de mejora en procesos

Documentar hallazgos y normatividad en procesos de sucursal

Participar en iniciativas de mejora en la experiencia del cliente

• Habilidades tcnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo y supervisin de equipos de trabajo multidisciplinarios
• Habilidades para transmitir conocimientos especficos de forma prctica y estructurada
• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organizacin.
• Excelentes habilidades de comunicacin oral y escrita para la creacin y presentacin de documentos de trabajo y entregables.
• Atencin de problemas de manera inmediata (sentido de urgencia)
• Capacidad de anlisis
• Trabajo bajo presin
• Orientacin a cumplimiento de objetivos
• Autogestin

NIVEL C11

• Lugar de Trabajo (Domicilio Laboral)

Roberto Medelln 800, Corporativo Banamex Santa Fe

• Observaciones Especiales

Trabajo de Lunes a viernes con horario de 9:00 am a 7:00 pm con 2 horas de comida.

 Descanso Sbados y Domingos

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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