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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Market Research Intmd Anlst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Oversee all aspects of usability testing.
• Employ the different research methodologies and ways to gather consumer feedback and recommend the right research approaches to gather feedback.
• Glean insights from feedback to make recommendations for net promoter score.
• Offer user experience feedback at all phases of the project life cycle and provide insights and recommendations to optimize insights.
• Ensure adherence to business principles and standards for all project engagements.
• Partner with cross-functional teams and adhere to project task execution and timeliness.
• Manage relationships across key stakeholders and 3rd party research vendors.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

- Coordinacin de equipos interdisciplinarios para implementacin de proyectos con enfoque a resultados.
- Desarrollo de estrategias de negocio enfocados en comunicacin al cliente por diferentes canales y tecnolgicas, seguimiento de KPIs para validar funcionalidad y benecifios, as como solucin de issues.
- Anlisis de datos y reporting ejecutivo: Desarrollo de bases de datos, mtricas de desempeo, reportes y/o presentaciones ejecutivos a Direccin para toma de decisiones.

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Job Family Group:

Marketing

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Job Family:

Market Research

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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