at Citi
Bulge Bracket Investment BanksPosted 5 days ago
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**Manage Citi's ATMs Operations as an AVP: Grow Your Career in México City** As our **ATM Operations Support Manager - AVP** in México City, you'll lead and mentor teams to ensure seamless operations support. Key responsibilities include: - Managing 4-6 team members, fostering autonomous judgement, and driving performance evaluations. - Aligning operations support infrastructure with Citi's processes and technologies. - Ensuring regulatory compliance (e.g., government regulations, retail accounts servicing). Required skills for this intermediate management role include: - 5-8 years of leadership experience, preferably in ATM or banking sectors. - Background in analyzing information, discrepancy resolution, and managing queries/bases (SQL, SAS). - A commitment to autonomous work, time management, problem-solving, and effective communication. You'll bring your **Bachelor's degree** and relevant licenses (Series 7, 9, 10, 63) to our team, joining 230,000 dedicated global professionals.
- Compensation
- Not specified
- City
- Not specified
- Country
- Mexico
Currency: Not specified
Full Job Description
BANAMEX - ATMs Ops Sup Manager -AVP
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
- Monitor teams end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
- Contribute to development of new techniques, models, and plans within area of expertise
- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
- Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 5-8 years of experience managing a team
- Experience in analyzing business requirements, developing test plans, and discrepancy resolution
- Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelors degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Experiencia en manejo y anlisis de informacin
- Manejo de programacin de querys y bases de datos (SQL VB, SAS)
- Experiencia lidereando equipos (4 a 6 personas)
- Indispensable experiencia en ATM's, banca, sector financiero y/o afn.
- Liderazgo, trabajo en equipo, autodidacto/a, resolucin de conflictos, analtico/a.
- Deseable conocimiento en reportes regulatorios (canales digitales y transacciones)
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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