Apply (opens in new window)

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Experiencia requerida

• En operaciones del Corresponsalas de Banco de Mxico
• Manejo de Efectivo a Mayor Escala.
• Liderazgo y gestin de Equipo.
• Habilidades de comunicacin.
• Adaptacin al cambio.

• Conocimientos
• Dominio de la Circular 3 /2025 (Banco de Mxico)
• Instructivo de Caja (Banco de Mxico)
• Manual de Corresponsala (Banco de Mxico)
• Conocimiento del proceso de corresponsala de Banco de Mxico e instruccin de trabajos internas
• Paquetera Windows
• SIBUC (Sistema de Bancos Usuarios y Corresponsales)

• Objetivo del puesto

• Cumplir con las metas y objetivos establecidos por la coordinacin, en apoyo al gerente ya que funge como Backup.
• Seguimiento a planes de trabajo y estrategias para el cumplimiento de las metas y objetivos marcados por la coordinacin y/ gerencia
• Gestionar y coordinar los recursos de efectivo con Banco de Mxico.

• Objetivo del rea

• Cumplir con los procesos establecidos internamente.
• Resultados satisfactorios en revisiones:
  • Inspecciones de inventarios fsicos de Banco de Mxico.
  • Revisin remota de Banco de Mxico
  • Revisiones cruzadas internamente.

• Funciones principales del Puesto

• Garantizar el servicio que otorga la corresponsala de Banco de Mxico , en coherencia con los procesos establecidos internamente y la infraestructura de apoyo de operaciones de Banamex.
• Brindar total liderazgo y direccin en apoyo a su gerente y equipo.
• Delegaciones y seguimiento de tareas y/o responsabilidades de acuerdo con el puesto.
• Vigilar el apego a los procesos, realizar el programa de capacitacin para garantizar el cumplimiento de los controles.
• Evaluar correctamente el riesgo en la toma de decisin.

• Habilidades tcnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo y supervisin de equipos de trabajo multidisciplinarios
• Habilidades para transmitir conocimientos especficos de forma prctica y estructurada
• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organizacin.
• Excelentes habilidades de comunicacin oral y escrita para la creacin y presentacin de documentos de trabajo y entregables.
• Atencin de problemas de manera inmediata (sentido de urgencia)
• Capacidad de anlisis
• Trabajo bajo presin
• Orientacin a cumplimiento de objetivos

• Lugar de Trabajo (Domicilio Laboral)

CALLE 56-A NO.  437 MONTEJO MERIDA

NIVEL C10

• Observaciones Especiales

Trabajo de Lunes a viernes con horario de 7:00 am a 15:00 pm con 30 minutos de comida.

 Descanso Sbados y Domingos

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

Apply (opens in new window)