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Solution Architect - ServiceNow

ExperiencedNo visa sponsorship
Capgemini logo

at Capgemini

Consultancies

Posted 6 days ago

No clicks

**Solution Architect - ServiceNow** Lead AI-enabled ServiceNow implementations. Design and deliver scalable, customer-and-employee experience solutions across CSM, HRSD, CRM/SOM. Translate business needs into best-practice architectures. Partner with clients and sales teams for pre-sales, deal shaping, and delivery. Requires 7-12+ years' enterprise consulting, with proven ServiceNow Solution Architect experience. Expertise in CSM, HRSD, CRM/SOM, AI tools (Now Assist, AI Control Tower, Virtual Agent). Hybrid role based in major US cities.

Compensation
$82,082 – $193,440 USD

Currency: $ (USD)

City
Chicago, Atlanta, Dallas, Houston, New York City, San Francisco
Country
United States

Full Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Location- This is a hybrid role based in Chicago, Atlanta, Dallas, Houston, New York & San Francisco

About the role-

We are seeking a Senior ServiceNow Solution Architect to lead the design and delivery of AIenabled, customer and employee experience solutions on the ServiceNow platform.

Your role-

In this role, you will work across presales, solution architecture, and delivery, partnering with clients and internal teams to modernize workflows across Customer Service, HR, and CRM. Youll help organizations realize rapid value through AIdriven automation, scalable architectures, and outcomefocused implementations.

Your skill & experience-

Lead Solution Architecture

  • Own endtoend solution architecture for ServiceNow CSM, HRSD, CRM/SOM, and AIdriven workflows
  • Design AIfirst solutions using Now Assist, AI Control Tower, Virtual Agent, and Agent Workspace
  • Translate business needs into scalable, bestpractice ServiceNow architectures
  • Lead client workshops and architecture discussions with technical and business stakeholders

Support Sales & Growth

  • Partner with sales teams during presales and deal shaping
  • Bring in-depth knowledge of key workflows (HR, CRM, SOM, automation) to recommend proven transformation models powered by ServiceNow
  • Contribute to proposals, solution designs, estimates, and demos
  • Help position ServiceNow solutions aligned to client goals and market needs
  • Develop reusable assets and frameworks to support future opportunities

Client & Practice Leadership

  • Act as a trusted advisor to senior client stakeholders, including executives
  • Collaborate with ServiceNow and ecosystem partners
  • Mentor consultants and help scale highperforming delivery teams
  • Support the growth and maturity of the DCX ServiceNow practice

Required Experience

  • 712+ years in enterprise consulting or workflow transformation as a lead or solution architect
  • Proven experience as a ServiceNow Solution Architect, SME, or senior consultant
  • Strong handson experience with:
    • CSM, HRSD, CRM/SOM
    • Now Assist, AI Control Tower, Generative AI features
    • Flow Designer, Integration Hub, Virtual Agent

The base compensation range for this role in the posted location is: $82,082 - $193,440.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgeminis discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Solution Architect - ServiceNow

Compensation

$82,082 – $193,440 USD

City: Chicago, Atlanta, Dallas, Houston, New York City, San Francisco

Country: United States

Capgemini logo
Consultancies

6 days ago

No clicks

at Capgemini

ExperiencedNo visa sponsorship

**Solution Architect - ServiceNow** Lead AI-enabled ServiceNow implementations. Design and deliver scalable, customer-and-employee experience solutions across CSM, HRSD, CRM/SOM. Translate business needs into best-practice architectures. Partner with clients and sales teams for pre-sales, deal shaping, and delivery. Requires 7-12+ years' enterprise consulting, with proven ServiceNow Solution Architect experience. Expertise in CSM, HRSD, CRM/SOM, AI tools (Now Assist, AI Control Tower, Virtual Agent). Hybrid role based in major US cities.

Full Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Location- This is a hybrid role based in Chicago, Atlanta, Dallas, Houston, New York & San Francisco

About the role-

We are seeking a Senior ServiceNow Solution Architect to lead the design and delivery of AIenabled, customer and employee experience solutions on the ServiceNow platform.

Your role-

In this role, you will work across presales, solution architecture, and delivery, partnering with clients and internal teams to modernize workflows across Customer Service, HR, and CRM. Youll help organizations realize rapid value through AIdriven automation, scalable architectures, and outcomefocused implementations.

Your skill & experience-

Lead Solution Architecture

  • Own endtoend solution architecture for ServiceNow CSM, HRSD, CRM/SOM, and AIdriven workflows
  • Design AIfirst solutions using Now Assist, AI Control Tower, Virtual Agent, and Agent Workspace
  • Translate business needs into scalable, bestpractice ServiceNow architectures
  • Lead client workshops and architecture discussions with technical and business stakeholders

Support Sales & Growth

  • Partner with sales teams during presales and deal shaping
  • Bring in-depth knowledge of key workflows (HR, CRM, SOM, automation) to recommend proven transformation models powered by ServiceNow
  • Contribute to proposals, solution designs, estimates, and demos
  • Help position ServiceNow solutions aligned to client goals and market needs
  • Develop reusable assets and frameworks to support future opportunities

Client & Practice Leadership

  • Act as a trusted advisor to senior client stakeholders, including executives
  • Collaborate with ServiceNow and ecosystem partners
  • Mentor consultants and help scale highperforming delivery teams
  • Support the growth and maturity of the DCX ServiceNow practice

Required Experience

  • 712+ years in enterprise consulting or workflow transformation as a lead or solution architect
  • Proven experience as a ServiceNow Solution Architect, SME, or senior consultant
  • Strong handson experience with:
    • CSM, HRSD, CRM/SOM
    • Now Assist, AI Control Tower, Generative AI features
    • Flow Designer, Integration Hub, Virtual Agent

The base compensation range for this role in the posted location is: $82,082 - $193,440.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgeminis discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.