at Capgemini
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**Problem Manager** at Capgemini Engineering oversees end-to-end problem lifecycle (detection, RCA, resolution, closure). Conducts root cause analysis using 5 Whys and Fishbone, drives permanent fixes, and implements proactive improvements. Maintains ITIL adherence, reports insights, and utilizes ServiceNow or Remedy. Needs 6-9 years in ITIL Problem Management, strong analytical and troubleshooting skills, familiarity with ITSM tools, excellent communication, and ITIL solid understanding.
- Compensation
- Not specified
- City
- Mumbai
- Country
- India
Currency: Not specified
Full Job Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
- Manage end-to-end Problem Management lifecycle (detection, RCA, resolution, closure).
- Conduct root cause analysis (RCA) using methods like 5 Whys and Fishbone.
- Drive permanent fixes by collaborating with cross-functional technical teams.
- Analyze incident trends & recurring issues to implement proactive improvements.
- Ensure ITIL adherence, maintain KEDB, and report insights to stakeholders.
Your Profile
- 69 years experience in ITIL Problem Management (infra/apps support).
- Strong analytical & troubleshooting skills for complex issues.
- Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.).
- Excellent communication & stakeholder management abilities.
- Solid understanding of ITIL processes and continuous improvement practices.
What you'll love about working here
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
