at Capgemini
ConsultanciesPosted 4 days ago
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**Principal Service Delivery Manager:** Lead LATAM Integrated Operations, Transform Planning, Supply Chain, and Customer Service. Spearhead value creation through continuous improvement. Manage P&L, large teams, and complex contracts. 15+ years of leadership experience required, preferably in Consumer Products or Consulting. Proven track record in transforming operations, managing complex deals, and driving client value. Excellent English communication skills and stakeholder management abilities.
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Full Job Description
Job Description
We are looking for a Senior Director iOPS LATAM to lead the delivery and transformation of planning, supply chain, and customer service operations across the LATAM region for a major global organization. This is a key leadership role with responsibility for driving operational excellence, transformation, and client value.
Key Resposabilities & Qualifications
Responsibilities
- Lead the delivery and transformation of integrated operations (planning, supply chain, and customer service) across LATAM
- Partner with regional and global leadership teams to drive business outcomes and transformation initiatives
- Ensure successful transition and delivery of services aligned with contractual agreements and business expectations
- Drive value creation through continuous improvement, innovation, and operational efficiency
- Own the LATAM P&L for the iOPS operations
- Lead and motivate high-performing teams across multiple countries
- Collaborate across regions to ensure integrated operations and strong partnerships
- Support contract management activities, including negotiations, amendments, SOWs, and work orders
- Ensure compliance with contractual obligations and service delivery standards
- Engage with finance, legal, and cross-functional teams to maximize value delivery
- Oversee reporting, performance tracking, and gain-share validation
- Drive large-scale transformation programs and ensure delivery within scope, timeline, and quality
Qualifications & Experience
- 15+ years of leadership experience in Consumer Products, Retail, Consulting, or Business Services
- Strong background in supply chain, planning, and/or commercial operations within CPG
- Proven experience leading large-scale transformation programs with multiple stakeholders
- Experience managing large teams (500+ FTEs) in complex, global environments
- Strong experience working across the Americas and in multicultural settings
- Ability to operate effectively at C-suite level and influence senior stakeholders
- Experience managing complex contracts (consulting, outsourcing, or IT services)
- Strong negotiation, problem-solving, and decision-making skills
- Excellent communication and presentation skills in English
Key Competencies
- Strategic leadership and team management
- Stakeholder management and executive communication
- Operational excellence and continuous improvement
- Innovation and critical thinking
- Ability to manage complexity and drive results
