at Capgemini
ConsultanciesPosted 21 days ago
No clicks
**Contact Center Process Associate** analyzes and improves business processes within the contact center. This mid-level role requires strong process analysis skills, experience with contact center technologies (e.g., CRM, workforce management tools), and data research. Duties include understanding user requirements, deriving target processes, and documenting business requirements. Seeking a motivated individual with 3-5 years of experience in a similar domain.
- Compensation
- Not specified PHP
- City
- Manila
- Country
- Not specified
Currency: PHP
Full Job Description
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Job Description - Grade Specific
Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
