at Capgemini
ConsultanciesPosted 9 days ago
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**Contact Center Process Associate**: Drive process analysis and improvement. Key responsibilities: Elicit and document processes, derive business requirements, and build domain knowledge. Required skills: Business analysis, process mapping, stakeholder management. Proficient in TOGAF, BPMN. 3+ years' experience in contact center or BPO. Comfortable with large datasets and process automation tools. Bachelor's degree in relevant field.
- Compensation
- Not specified PHP
- City
- Manila
- Country
- Not specified
Currency: PHP
Full Job Description
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Job Description - Grade Specific
Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
