at Capgemini
ConsultanciesPosted 14 days ago
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**ABL - Application Support 2nd Level**: Troubleshoot user Digital Workplace issues. Handle routine queries, collaborate with IT specialists for complex cases. Expertise in Windows, Office 365, and networking tools. 2+ years experience in IT support.
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Full Job Description
Job Description
Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
Job Description - Grade Specific
Provides the IT support to customers regarding technical issues related to everyday usage of a computerService Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team todeal with more complex issues.​
