Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

A Digital Product Manager takes ownership of overall product success at a global Castrol level, focusing on understanding customer needs and seeing opportunities to significantly improve its experience and resulting value. This role involves defining product strategy, crafting a compelling vision, and driving the product lifecycle from concept to launch and scaling. Teamwork is key, working closely with engineers, designers, and business partners to deliver impactful solutions. The role requires a detailed approach to evaluating outcomes, ensuring alignment with bps financial, operational, and customer strategies. As a hands-on contributor, the Product Manager handles day-to-day accountability and performance management to achieve product success.

Product Manager is proficient in applying core product management principles to achieve business and customer goals. They play an active role in developing customer-centric products, leveraging data and user insights to refine strategies and guide decision-making. Responsibilities include handling technical and operational processes, defining product requirements, addressing mid-level challenges independently, and performance handle delivery of business and customer value. Collaboration with cross-functional teams is emphasized, ensuring alignment and prioritization between business strategies and product outcomes. Their ability to balance customer needs, data insights, and operational excellence is evident in their contributions.

Responsibilities:

• Own and articulate the product vision and strategy aligned to Castrol objectives.

• Creation and prioritize product roadmap and backlog using data, customer insights, and commercial impact.

• Translate business needs into clear product requirements and user stories.

• Attend regular stand ups with the delivery squad to ensure alignment, priorities the backlog, unblock the team, and maintain momentum toward product goals.

• Supervise performance through defined targets and continuously optimize the product.

• Ensure timely, high-quality product releases and post-launch support.

• Lead product performance reviews with business partners and communicate progress to leadership and partners.

• Creation of Financial Memorandums including cost and benefit analysis as needed to justify product investments and guide decision making.

• Identify and articulate business value, maintain reasonable ROI of digital investment of new user stories.

• Be Accountable of user experience including UI/UX & wireframe build co-working with designer.

• Attend weekly product reviews (WPRs) with Technology cross functional teams to celebrate feature launches, surface risks and blockers early to drive resolution or issue as needed.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.