Associate, Investor Services Operations Representative I
at BNY Mellon
Posted 17 days ago
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BNY Mellon is seeking an Associate, Investor Services Operations Representative (Supervisor) to join its Contact Centre team in Dublin. The role oversees day-to-day support for complex client funds, provides work direction and technical guidance to team members, reviews junior staff work, and regularly engages with clients on operational inquiries. The supervisor will assist the team manager with delegated tasks and projects, train staff, identify process improvements, and ensure SLAs and monthly KPIs are met.
- Compensation
- Not specified
- City
- Dublin
- Country
- Ireland
Currency: Not specified
Full Job Description
Associate, Investor Services Operations Representative (Supervisor)
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Associate, Investor Services Operations Representative (Supervisor) to join our Contact Centre team. This role is located in Dublin, Ireland
In this role, you’ll make an impact in the following ways:
- Overseeing the day-to-day support for complex client funds, providing work direction and technical guidance to team members
- Review junior staff work and engage regularly with clients/investors on operational inquiries
- Assist the team manager with tasks or projects they delegate, train staff on team processes, and identify opportunities for process improvements.
- Ensure various client SLA’s are met and monthly KPI’s are achieved.
To be successful in this role, we’re seeking the following:
- Third level qualification is preferred or the equivalent combination of education and experience
- Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations or client service is required.
- Must be capable of working as part of a team and also on own initiative
- Proven people leadership skills. Able to lead, mentor and develop a high‐performing transfer agency operations team by allocating work effectively, coaching junior staff, and fostering a collaborative, client‐centric culture.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
