As a Customer Service Advisor, you will collaborate across multiple digital channels to personalize customer interactions, resolve customer queries efficiently, and support various teams within the business operations function. Key responsibilities include handling client requests, executing transactions accurately, and supporting sales, operational, and risk management teams.
The ideal candidate will have strong communication skills, ability to provide specialist advice, take ownership of work, and build relationships with stakeholders. You should be capable of making judgments based on previous experience, assessing complex scenarios, and communicating sensitive information effectively. Understanding regulatory requirements and internal policies is crucial.
Barclays offers a supportive work environment with full training, opportunities for professional growth, and a commitment to diversity and inclusion. The role provides a chance to develop administrative and operational expertise while contributing to the bank's customer service strategy. Competitive compensation and benefits are provided, along with opportunities to work in a dynamic, global financial organization.
