at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 13 days ago

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**Customer Service Manager** oversees daily operations, driving customer satisfaction and team performance. Key responsibilities include handling customer complaints, managing customer service reps (4+ years' experience required), and analyzing customer feedback to improve processes. Utilize CRM tools (Salesforce) and customer feedback platforms (Medallia), alongside strong leadership, problem-solving, and communication skills. Proven experience in customer service management and proficiency in data analysis preferred.

Compensation

Not specified

Currency: Not specified

City

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Country

India