at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 5 days ago

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**Manager Role: Balance Customer Support & Team Leadership** - **Drive** customer service, mentor agents, enhance processes. - **Manage** 10+ agents, set performance targets, review metrics. - **Key Responsibilities:** Strategize CS improvements, handle escalations, collaborate cross-functionally. - **Requirements:** Proven CS/Team Lead experience, excellence in troubleshooting, superior communication skills. Familiarity with Zendesk, Slack, and CRM tools. **Bachelor's degree** preferred.

Compensation

Not specified USD

Currency: $ (USD)

City

Not specified

Country

United States