You will be part of the Business Enabling and transformation team with a strong focus on quality improvement and change projects. As a Training & Process Improvement Specialist you will ensure that the trainings are aligned with the strategy, the organization and the evolution of processes and jobs of the Healthcare Department. You will modernize the training methodology and material, ensure the quality of the implemented processes and contribute to important quality improvement and change projects. As our Training & Process Improvement Specialist, your job embodies the quality and customer focus mindset, constant learning and knowledge expansion, as well for newcomers as for the existing staff. You will play a crucial role by guiding teams through change and provide them support. You will work hand in hand with the Business Managers in order to identify the needs within the organization and will be responsible to be the gate keeper of the main processes. What youll be doing: Training Officer Develop, maintain and modernise Training approach and modules taking into account different learning styles Animate and monitor the development of individual and collective skills and knowledge Evaluate the trainings and improve to remain aligned with the strategy and organization needs Spread a self-learning, Process, Customer Satisfaction culture Integrate the evolutions of the Healthcare Insurance jobs due to AI involvement Process & quality management: Map and improve main processes in order to ensure the quality and efficiency of the operational flow Ensure that Process Documentation is up to date according to new processes and evolutions According to process evolutions, organize the adequate upskilling and reskilling of the functions What youll bring: Bachelor or Master French and Dutch + English mandatory Minimum 3 years of proven experience Highly proficient in MS Office (Sharepoint, Teams, Excel, PowerPoint) and Learning Management System experience is a plus Excellent communication skills, team working and collaborative behavior both face to face and remotely Continuous Improvement mindset Ability to plan and manage multi tasks and being at ease with time management Analytical skills What we offer: At AXA Partners, were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. To apply, click on the apply for this job button, youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: Were AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive offering solutions and services that make sure were always at peoples side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, were always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract) #LI-BE