Join our team as a Team Leader Claims Lead with Impact and Drive Customer Excellence! AXA Partners is dedicated to designing tailored solutions that combine insurance, protection and assistance to protect what counts on important moments. The mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients. We put all our professionalism into supporting our clients in the best possible way so that they can go about their hospitalization or care in general without any worries. This in the context of hospitalization insurance, insurance for outpatient expenses or serious illness, and in offering additional health-related services. Customer orientation is our DNA and our availability and willingness to listen ensure a customized approach. As a part of the AXA Group, our 10 000 employees across 40 countries share the same mission: to empower people to live a better life. AXA Partners is the market leader in Belgium and the Belgian team consists of over 400 people. What you'll be doing: Supervise, coordinate, and coach a dedicated Claims Operations team supporting AXA Partners business lines, ensuring high-quality customer service. Monitor daily team activities, allocate resources effectively, and ensure KPI and SLA targets are met, keeping customer satisfaction at the core of all actions. Provide clear and accurate reporting on team performance, identify areas for improvement, and implement operational solutions to optimize productivity. Participate actively in projects related to innovation, client onboarding, or transformation initiatives, acting as a change agent within the team. Support the recruitment process and manage absenteeism to maintain a motivated and engaged team environment. Make on-the-spot decisions to ensure proper case follow-up and customer support, stepping in operationally when workload peaks. Foster a stimulating work environment by promoting open communication, continuous improvement, and a customer-centric mindset. Conduct regular coaching sessions, set clear objectives, and support employees professional development through feedback and performance reviews. Collaborate with team members to enhance their technical knowledge and service skills, ensuring the team remains aligned with AXAs strategy and commitments. What youll bring: Proven managerial skills with experience in transformation and execution leadership, empowering teams effectively. Strong behavioral competencies in decision-making, influence, customer-centricity, active listening, communication, and empathy. Technical expertise in assistance knowledge, coaching, customer needs analysis, and performance tracking. Analytical reasoning skills to interpret data, monitor KPIs, and identify improvement opportunities. A proactive mindset with the ability to adapt to change and promote continuous improvement within the team. Excellent organisational skills to manage multiple priorities, absenteeism, and team development initiatives. Your skills & experience: You have a master degree (or comparable by experience) and by preference you have at least 5 years of experience in leading teams. You are Dutch/French with a very good knowledge of the second language & a good knowledge of English, You are very Service & people oriented You have strong communication (oral & writing) & organization skills You have a broad experience in people and/or management of business- projects. You have a good knowledge of Microsoft-tools. Experience in insurance or the healthcare sector is a plus Thanks to your experience in change management and your communication skills, you can easily handle a context in which agreement needs to be found between different actors. You are a teamplayer. What we offer: At AXA Partners, were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: an attractive salary package with extra-legal benefits (group insurance, health insurance, representative allowance, Performance Bonus) A good work life balance with hybrid working. Permanent employment type in a dynamic environment with interesting career opportunities By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyones skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary. To apply, click on the apply for this job button, youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. Who we are: Were AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive offering solutions and services that make sure were always at peoples side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, were always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract) #LI-BE