| Ashurst is a leading global law firm with a determination to go beyond the ordinary by outpacing change. We have a community of 4800+ people across over 30 offices globally and are a trusted adviser to top corporates, financial institutions and governments. What sets us apart is our ambition for our people and our clients. What makes Ashurst a great place to work? - Flexible work options
- Market leading parental leave of 26 weeks paid leave irrespective of gender
- Health and wellbeing benefits, gym membership and corporate health plans
- Genuine opportunities to grow your career through secondments or global opportunities
- Extensive Learning & Development opportunities including tailored professional development for all employees, coaching, mentoring and study support for further education
- We have a strong commitment to social impact, demonstrated by our extensive volunteering and pro-bono opportunities, as well as our award-winning social inclusion and mobility programs
- We are committed to reaching net-zero greenhouse gas emissions by 2050.
The Opportunity We have an opportunity for an experienced senior Analyst to join our service desk team in Brisbane on a 12 month fixed term contract. You will work closely with the service desk leadership team and play an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service requests. A full job description including a breakdown of responsibilities can be found attached to the role on our careers page http://careers.ashurst.com/ We are interested in hearing from people who have: - 3+ years in an IT service desk environment analysing and troubleshooting IT incidents with at least 12 months experience in a senior or supervisory role coaching and mentoring team members to improve their technical and customer service skills
- Strong understanding of ITSM processes particularly incident, problem and change management
- Experience in handling escalations, providing technical support and resolving complex issues
- In depth knowledge of IT systems, applications and infrastructure with toubleshooting expertise across hardware, software and network issues
- Work in accordance to ITIL processes and procedures
- Excellent verbal and written communication skills with a s trong customer service focus
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact: globalresourcing@ashurst.com #LI-SS
#LI-Hybrid |
