About this role:

Wells Fargo is seeking an XD Senior Product Designer for Fargo, our AI-powered virtual assistant.    

Using AI tools and technology, we design conversational experiences to improve financial lives and spark joy for our 30+ million customers. This role blends journey design, UI design, content curation, and prompt creation, working closely with product and tech partners to design GenAI experiences that feel thoughtful and human. 

We all operate as empowered experts with strong design rationale, radical candor, plenty of fun, and an obsession for creating delightful, customer-first experiences. 

In this role, you will:

• Design and deliver customer experience solutions for (and using) generative AI  
• Actively collaborate with Product and Technology partners to prompt, prototype, specify and test design solutions from concept to launch.  
• Blend design and AI tools (ex: Figma, FigmaMake, CoPilot) to accelerate ideation, execution, and quality of design output 
• Employ a broad array of user-centered design techniques to arrive at supportable and well-specified designs. Ex: customer experience brief, utterance analysis, market survey, wireframes, visual comps, prompting, content curation, prototyping, and usability testing.  
• Collaborate with digital and business partners to curate source content for LLM grounding. Edit grounding and prompt documents for accuracy, style and approvals. 
• Review and analyze high-profile or complex projects; collaborate on research to test theories and develop alternative solutions 
• Self-organize to plan design tasks, set milestones, report on progress, track/resolve issues, and deliver on time. You may also have opportunity to lead projects and mentor other design specialists.  
• Leverage and contribute to guidelines/standards to support a one-team approach. Ex: design system, Confluence resources
• Understand and balance business, user, and technical requirements; deliver value with regular attention to ROI and risk as an integrated part of design process.

Required Qualifications:

• Experience working with AI prompts or AIassisted design in real products, including testing, iteration, optimization and maintenance. Were looking for work shaped by real accuracy, quality, and risk considerationsnot oneoff demos or class projects.
• 4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Hands-on experience designing UX and UI in Figma

Desired Qualifications:

• Strong visual design skills showcasing your ability to solve for complex problems in a delightful way 
• Understanding of AI technologies, vocab, opportunities and limitations to facilitate cross-functional partnership and tech-informed designs 
• Curiosity and eagerness to learn and adapt as AI and emerging capabilities reshape how we design
• Ability to consistently articulate a strong design rationale; storytelling skills that compel stakeholders 

Posting Locations:

• 150 E 42nd St NEW YORK, NY 10017
• 401 S Tryon St CHARLOTTE, NC 28202

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.