Provides expert level technical support for the most critical projects. Troubleshoots, diagnoses, and resolves hardware or software issues for new and existing technologies and tools.

Core Responsibilities

• Plans and implements new technologies and major releases for the most critical enterprise-wide IT cloud platform projects. Designs, implements, and deploys cloud computing systems to support and meet business needs. Identifies, recommends, and implements opportunities for improvement and performance issue solutions.

• Provides expert level technical support and ensures reliable operation of cloud production. Diagnoses and troubleshoots the most complex issues for cloud computing systems on multiple platforms. Maintains comprehensive technical knowledge of software and infrastructure platforms.

• Develops technical standards. Tests and evaluates IT vendor products. Reviews configuration parameters to optimize system performance and maximize operation uptime

• Elevates code into the development, test, and production environments on schedule. Provides follow up production support. Submits change control requests and documents.

• Learns and understands client area business functions and requirements. Determines the appropriate technical tool to address the client's business needs.

• Trains and mentors more junior staff on processes and technologies. Troubleshoots and resolves the most complex issues elevated from staff. Provides guidance and consultation as required. Updates, writes, and maintains documentation for the department.

• Administers system activities. Writes the technical portion of assigned deliverables. Performs systems analysis, including system requirements analysis and definition, and logical design.

• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of eight years related work experience.

• Undergraduate degree in a related field or the equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a missionwe're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.