at TwentyAI
Recruitment AgenciesPosted 3 days ago
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**Dynamics CRM Manager** leads Microsoft Dynamics 365 CRM domain across sales, marketing, and customer service. Manages external vendors, ensures system performance, and drives enhancements aligned to commercial and customer needs. Key responsibilities include hands-on CRM expertise, understanding of sales processes, experience with outsourced teams, and comfort in evolving environments. Requires broad CRM module understanding and ability to bridge business- technical teams.
- Compensation
- Not specified
- City
- Not specified
- Country
- Spain
Currency: Not specified
Full Job Description
twentyAI are supporting a PE-backed manufacturing company based in Barcelona. They require a Dynamics CRM Manager.
This role owns the Microsoft Dynamics 365 CRM domain across Sales, Marketing and Customer Service. It is a functional domain lead position, combining hands-on expertise with oversight of outsourced delivery.
You will be responsible for ensuring the CRM ecosystem effectively supports commercial teams, with a focus on performance, enhancements and ongoing system evolution.
Key Responsibilities
Key Responsibilities:
This role owns the Microsoft Dynamics 365 CRM domain across Sales, Marketing and Customer Service. It is a functional domain lead position, combining hands-on expertise with oversight of outsourced delivery.
You will be responsible for ensuring the CRM ecosystem effectively supports commercial teams, with a focus on performance, enhancements and ongoing system evolution.
Key Responsibilities
- Own and manage the Dynamics 365 CRM platform (Sales, Marketing, CS)
- Oversee external vendors delivering BAU and project work
- Ensure system performance, stability and continuous improvement
- Act as the key point of contact for business stakeholders
- Drive enhancements aligned to commercial and customer needs
- Provide functional leadership across the CRM domain
Key Responsibilities:
- Strong hands-on experience with Microsoft Dynamics 365 CRM
- Good understanding of sales and customer lifecycle processes
- Experience working with outsourced / offshore delivery teams
- Ability to operate independently with high ownership
- Comfortable in evolving, low-structure environments
- Broad understanding across multiple CRM modules (Sales, Marketing, Service)
- Ability to bridge business and technical teams effectivel
- Experience improving vendor performance and delivery quality
If this is of interest to you, please submit your CV and email me at isabella.pasqua@twentyai.com. Or if you are not looking but know of someone who may be interested, please do let me know.
