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Join S&P Global Market Intelligence as an Associate, Client Support in Tokyo. You will help clients resolve issues, interpret data, and navigate the Market Intelligence Platform, serving as a solution generalist and collaborating with internal teams including Sales, Content, Product, and Technical Support. The role begins with 1-2 months of training and mentorship, after which you will support clients by phone and email, learn our data/content and customer segments, and complete required certifications and evaluations. This entry-level program is designed to build your financial knowledge, product expertise, and professional communication, with a clear path for progression in a fast-growing organization.
- Compensation
- Not specified
- City
- Tokyo
- Country
- Japan
Currency: Not specified
Full Job Description
About the Role:
Grade Level (for internal use):
07:
S&P
S&PS&P Global Market Intelligence Platform1
S&P Global Market Intelligence Platform
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The S&P Global Market Intelligence Client Services team offers experienced professionals an opportunity to join a rapidly growing company with an exceptional corporate culture.
Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform.
As a member of Client Services, you will serve as a solution generalist for the S&P Global Market Intelligence Platform. Working as a team player is very important in this role. Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support
Whats in it for you?
The position will require you to be an effective communicator as you will be the clients first point of contact in the organization. You will receive on-the-job learning and experiences that covers a comprehensive curriculum focusing on a variety of areas including Capital Markets, Financial Accounting, S&P Global Market Intelligence Platform, S&P Global Market Intelligence Office Plug-in, etc.
Following approximately 1-2 months of training and mentorship, you will begin to support clients over the phone and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data/content, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification exams along with a rigorous evaluation process that will test your skills and capabilities.
This position is built to provide on-the-job training and networking opportunities that will prepare you for a successful career with Market Intelligence. Your progress and career path will be self-driven.
Responsibilities:
The S&P Market Intelligence Client Services team is responsible for the following:
Ensure quality research and support for our clients.
Be client advocates and create the best possible resolution to client inquiries.
Develop strong relationships with clients by providing reliable solutions and recommending ways and means for them to maximize our tools.
Be a channel for client feedback.
Coordinate with our Commercial, Content and Product Management team to resolve client inquiries.
Help our content teams develop accuracy by providing real-time client feedback.
Echo our clients ideas and feedback to our Product Management team to make sure that we stay relevant to the market.
What We Are Looking For:
Basic Qualifications:
Able to start working at S&P from March 2026
Bachelors degree preferred
Excellent communication skills, both written and verbal in Japanese and English
Detail-oriented and possesses strong critical thinking skills
Exhibits a growth mindset and aptitude for learning new skills
Basic knowledge of finance, the financial market, and our company.
Preferred Qualifications:
Background in Finance, Economics, Business (not mandatory)
Experience in customer support in the same industry
Adaptable to rapid change
Provides and accepts constructive feedback
Willing to lead projects and stretch assignments
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
Whats In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
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Job ID: 323774
Posted On: 2026-02-13
Location: Tokyo, Japan
