Societe Generale is seeking a Trainee Desktop Support Analyst for their London office, providing technical support to approximately 2500 users at their Canary Wharf premises. The role involves providing first-line desktop support, resolving hardware and software issues, and maintaining high customer service standards within a fast-paced IT infrastructure environment.

Primary responsibilities include providing technical support for Digital Workplace services both remotely and in-person, managing service desk cases using ServiceNow, achieving 70% incident closure within one hour, and supporting users across various hardware including laptops, tablets, smartphones, and IP phones.

Candidates must have a 2.1 degree level education, minimum 5 A-C grades including Maths and English, and demonstrable experience in customer service. Technical skills required include Windows infrastructure knowledge, Windows 10 troubleshooting, Office 365 suite proficiency, and basic PC hardware configuration understanding.

Societe Generale offers a dynamic work environment with opportunities for professional growth, exposure to cutting-edge technology services, and a collaborative team spirit. The role provides a platform for recent graduates to develop technical support skills within a global financial services organization.

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