Responsibilities

Skill Set

Category

Services

Command Center

L2

IMS

Experience: 4- 8 yrs.

Mandatory skills: , IT infrastructure knowledge , Windows / Unix

Tech/ Ops - Production support

 Detailed Job description:

• Ability to monitor the infrastructure / applicative alerts and take action to resolve the events
• Escalate to business as needed
• Perform Health checks to ensure the start & end of business hours
• To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents
• Ability to work in shifts 24 x 7
• Sound knowledge & hands on experience on WIN & Unix L2 skill
• Ability to communicate to users over telephone / e-mail communication in French & English
• Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage
• Ability to multitask on different process

• Candidates with good communication & analytical skills

• knowledge on IT Infrastructure 
• Practical knowledge on windows/Unix added advantage
• Good knowledge in Monitoring infrastructure
• Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (Incident,Change,Prob)
• Understanding of Event Management (Monitoring tools) in Infrastructure
• Excellent communication skills 
• Able to handle Incident crisis calls

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Socit Gnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Groups ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Diversity and Inclusion