Work actively with team members to ensure production stability with proactive monitoring of the application

Knowledge of the existing CMRM processes in terms of incident creations, HIIMs etc.

Vigilantly address production incidents

Escalate issues and other topics to the right team when needed.

Perform daily checks and apply recovery and troubleshooting procedures strictly.

Work on requests and communicate effectively with users, collaborate with stakeholders and colleagues across FTS locations

Identify opportunities to solve recurring issues and work along with L3 team to deploy the fixes

Work actively with team members to ensure production stability with proactive monitoring of the application

Flexibility to work on rotational shifts(morning and evening) and weekends(only when infra patches are applied, DR test done etc) as per business requirement

Improve existing documentation

Strong client driven approach & service oriented

Strong process orientation

Focus on automation to reduce manual efforts and selfheal approach

Bachelor's degree in IT/CS or related field, or equivalent experience required.

Overall Experience: 3+ years (Application Support, Maintenance & Enhancement)

Ability to learn and monitor on different platforms

Ability to write sql queries

Expertise on any Scripting languages (Ksh ,Bash etc) is an added advantage

Investment Banking domain knowledge is an added advantage                                                                                                

Strong analytical and problem solving skills

Good knowledge of ITIL framework (preferably certified)

Understanding of DevOPS tools and concepts

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

At Socit Gnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating? 
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Groups ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

Diversity and Inclusion