Job Summary: The Head of GTE & CIO for Mumbai has end to end accountability for IT strategy, governance, production stability, regulatory compliance, and infrastructure operations across Mumbai entities.
The role ensures full alignment with global and regional GTE / IT standards, strong regulatory engagement, and resilient, secure, and cost-effective IT services supporting local business and regulatory requirements. 

Main Responsibilities:

1. Leadership, Strategy & IT Governance
    Represent Mumbai in the implementation of a regionally aligned GTE and IT operating model, ensuring local business needs are addressed while remaining fully compliant with global and regional standards.
    Act as a senior GTE and IT leader in Mumbai, providing strategic direction and leadership support to local and regional technology teams.
    Contribute to the definition and execution of SGCIB IT and GTE strategies, policies, and values, ensuring consistent local implementation.
    Develop and maintain strong partnerships with MARK, GLBA, GTPS, and key control functions including Compliance, Risk, Finance, Legal, and Security.
    Implement, adapt, and oversee IT governance for SG Mumbai entities, including: 
    Rollout of regional IT governance, risk management, and incident management standards
    Regular review of the IT operating model and critical systems
    IT oversight and representation in SG Mumbai OES (Outsourced Essential Services) committees
    Serve as the primary escalation point for major IT infrastructure or production incidents, coordinating with regional and global stakeholders.

2. IT Operations, Infrastructure & Production Management
    Lead the Mumbai GTE organization for the design, acquisition, implementation, support, and administration of IT infrastructure and production services.
    Ensure a reliable, secure, and cost effective IT environment, aligned with GTE global and regional standards while meeting Mumbai regulatory and business requirements.
    Maintain strong alignment with Regional Production teams to: 
    Monitor and track incidents
    Drive root cause analysis and corrective actions
    Promote and escalate recommendations for local India issues when required
    Re use and enforce regional production governance, processes, and reporting standards.
    Participate in Regional Production meetings and contribute on local production topics, incidents, and regulatory driven matters.
    Oversee local production management teams and ceremonies to ensure: 
    Effective monitoring and availability management
    Proper incident reporting and escalation
    Timely follow up and closure
    Minimize operational risk through production stability, capacity management, and disaster recovery, in coordination with regional resilience frameworks.

3. Regulatory, Audit & Compliance Accountability
    Act as the primary IT contact with regulators in Mumbai for all matters related to information systems and technology.
    Ensure annual IT regulatory supervision, inspections, and submissions are delivered accurately and on time.
    Manage and coordinate responses to IT regulatory enquiries.
    Oversee all internal and external IT audits, ensuring: 
    Adequate preparation and evidence
    Timely remediation and closure of findings
    Work closely with Compliance and Risk to assess and implement controls for new and evolving IT regulatory requirements.
    Ensure full compliance with security, audit, regulatory, and GTE governance obligations.

4. People Management & Capability Development
    Define clear objectives, KPIs, and performance reviews for Mumbai GTE and IT teams.
    Manage all people related matters, including coaching, skills development, succession planning, and capacity planning.
    Develop and scale local Helpdesk and IT support functions to support business growth, transformation initiatives, and regulatory expectations.
    Foster a culture of accountability, continuous improvement, and alignment with GTE and IT values.

5. Financial, Asset & Performance Management
    Contribute to budget planning and financial governance, ensuring cost control and value delivery in line with regional guidelines.
    Optimize resource allocation, hardware inventory, and asset lifecycle management.
    Maintain and report operational and service performance metrics, providing transparent analysis and reporting to: 
    Local management and Ex-Co
    Regional and global stakeholders

Academic Background (degree and major): Engineering Graduate or MCA or equivalent qualification from a recognized University / Institution

Relevant Working Experience in number of years:

    At least 15 years of experience in relevant areas, with 5 years of management experience.
    Previous technology experience either as developer, infrastructure, technical project management is preferred.
    Worked in Banking-IT related areas/projects involving IT Policy and Planning/Financial Networks and Applications/ Financial Information Systems/ Cyber Security Technologies/ Payment Technologies

Skills & Competencies required:

Technical Skills:
    Strong knowledge of regulatory requirements related to technology / IT function
    Strong knowledge of banking activities and product, and mindset of risk control on regulatory report (accuracy, completeness, timeliness)
    Critical thinking, problem solving and decision-making skills to facilitate effective and efficient team and task management
    Fast learner and quick adapter to new environment/changes
    Strong team player

Behavioral Competencies:
    Leadership: Ability to lead and motivate the team, delegate effectively, and foster a culture of accountability and collaboration.
    Communication: Strong communication skills, including oral, written and presentation skills, able to interact efficiently with regulators and senior stakeholders (internal and external)
    Team Spirit: Collaborative approach, openness to sharing expertise, and fostering a culture of knowledge exchange within the team.
    Responsibility: Demonstrated ability to deliver exceptional individual and team performance, take ownership of outcomes, and maintain accountability.

Language Skills: Proficiency in English (verbal and written)

Computer Skill: Proficient in MS Office and core banking systems.

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth, putting its resources to work to finance the economy and its clients plans. With a solid position in Europe and a presence in countries with strong potential, the Groups 145,700 employees in 66 countries support 31 million individual clients, large corporates and institutional investors worldwide by offering a wide range of advisory services and tailored financial solutions.

Societe Generale was established in India in the year 1978. In 1985, Societe Generale Bank commenced operations as a Scheduled Commercial Bank in Mumbai. Since then it has a proud legacy of servicing corporates and clients. New branches were added in Delhi (1993).  Societe Generale not only offers an extensive product portfolio to different market segments, but customizes solutions in investment banking, global finance and global markets.

Societe Generale is an equal opportunities employer and believes that a diverse and inclusive workforce should be encouraged and recognized.

Diversity and Inclusion