Job Summary: The GTE Mumbai Coordinator (AVP) supports the Head of GTE & CIO Mumbai by executing and coordinating day to day GTE activities. The role focuses on operational execution, tracking, documentation, and follow up, ensuring that decisions, governance requirements, and actions. This role ensures discipline in processes, transparency in reporting, and timely delivery across IT operations, regulatory, audit, and infrastructure matters, aligned with regional GTE standards.

1. Production, Performance & Service Oversight
    Oversee the day to day IT production performance of end user and infrastructure services delivered by external contractors.
    Ensure service levels, KPIs, and operational commitments are met consistently.
    Monitor incident trends, recurring issues, and service degradation, and drive corrective actions with vendors and internal teams.
    Act as the local escalation point for production issues involving contractors before escalation to Head of GTE & CIO or regional teams.
    Ensure adherence to regional production processes, incident management, and reporting standards.
    Organize local IT production ceremonies, status reporting, and follow ups.
    Local IT production reporting and metrics

2. Governance, Regulatory & Control Responsibilities
    In coordination with regional IT teams, support and take ownership for regulatory, audit, internal supervision, and control instances related to infrastructure services & activities in Mumbai.
    Ensure controls, evidence, and attestations required by regulators, audits, and internal supervision are properly executed and documented.
    Ensure closure of audit, regulatory and any other operational recommendation for Mumbai perimeter
    Work closely with Compliance, CISO and Risk team to interpret regulatory requirements, assess impact and define remediation plan
    Ensure segregation of duties between service execution (contractors) and supervision/control (SG).
    Ensure GTE Mumbai applies IT Infrastructure global and regional standards without deviation.

3. Local Coordination & Administration
    Act as the local coordination point between contractors, Head of GTE & CIO Mumbai, and regional/global GTE teams.
    Maintain oversight of:
    Contractor activities and access governance
    Service documentation and runbooks

4. Stakeholder & Vendor Management
    Interface with regional production teams to ensure Mumbai specific needs are understood and addressed.
    Lead and organize service review for local vendors
    Challenge vendors and contractors constructively on performance, risk, and compliance matters.
    Support the Head of GTE & CIO Mumbai in service reviews and governance discussions with regional stakeholders and Mumbai business entities

Academic Background (degree and major): Engineering Graduate or MCA or equivalent qualification from a recognized University / Institution.

Relevant Working Experience in number of years:

    At least 10 years of experience in relevant areas.
    Experienced in infrastructure, technical project management is preferred.
    Worked in Banking-IT related areas/projects involving IT Policy and Planning/Financial Networks and Applications/ Financial Information Systems/ Cyber Security Technologies/ Payment Technologies

Skills & Competencies required:

Technical Skills:
    Strong understanding and hands-on experience of Infrastructure services (network, network security, compute and end-users equipment management and configuration)
    Intermediate project management skills to manage efficient coordination across multiple teams
    Strong knowledge of regulatory requirements related to technology / IT function
    Strong knowledge of banking activities and product, and mindset of risk control on regulatory report (accuracy, completeness, timeliness)
    Critical thinking, problem solving and decision-making skills to facilitate effective and efficient team and task management
    Fast learner and quick adapter to new environment/changes

Behavioral Competencies:
    Leadership: Ability to lead and motivate the team, delegate effectively, and foster a culture of accountability and collaboration.
    Communication: Strong communication skills, including oral, written and presentation skills, able to interact efficiently with regulator and senior stakeholders (internal and external)
    Team Spirit: Strong team player. Collaborative approach, openness to sharing expertise, and fostering a culture of knowledge exchange within the team.
    Responsibility: Demonstrated ability to deliver exceptional individual and team performance, take ownership of outcomes, and maintain accountability.

Language Skills: Proficiency in English (verbal and written).

Computer Skill: Proficient in MS Office and core banking systems.

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth, putting its resources to work to finance the economy and its clients plans. With a solid position in Europe and a presence in countries with strong potential, the Groups 145,700 employees in 66 countries support 31 million individual clients, large corporates and institutional investors worldwide by offering a wide range of advisory services and tailored financial solutions.

Societe Generale was established in India in the year 1978. In 1985, Societe Generale Bank commenced operations as a Scheduled Commercial Bank in Mumbai. Since then it has a proud legacy of servicing corporates and clients. New branches were added in Delhi (1993).  Societe Generale not only offers an extensive product portfolio to different market segments, but customizes solutions in investment banking, global finance and global markets.

Societe Generale is an equal opportunities employer and believes that a diverse and inclusive workforce should be encouraged and recognized.

Diversity and Inclusion