at SEB
OtherPosted 13 days ago
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**Process Expert in Billing Support Team | SEB, Riga** - **Drive** process improvements, automate, and digitize in Sub-Custody, Global Custody, payment flows. - **Build** and **maintain** process expertise, risk management, and documentation within assigned areas. - **Collaborate** with stakeholders, coach colleagues, and support process modelling. - **Proven** track record of driving continuous improvement, with a proactive and analytical mindset. - **Fluent** in English, with **previous banking/financial services industry experience** a plus. - **Offer**: International opportunities, modern office, hybrid work, extensive training, benefits package.
- Compensation
- €1,950 – €2,800 EUR
- City
- Riga
- Country
- Latvia
Currency: € (EUR)
Full Job Description
Process Expert in Billing Support Team/ Procesu eksperts/-e| SEB, Riga
Would you like to drive process improvements, contribute to development initiatives, support teams with in-depth investigations, and take part in impactful projects? Do you have knowledge of Sub-Custody, Global Custody, payment flows, or cash products? If so, this could be a great opportunity for you to join SEB Global Services as a Process Expert in our Billing Support team.
As a part of the SEB Group, we at SEB Global Services provide world-class financial services to support SEB on the journey of becoming the leader in efficiency and innovation. Our dedicated team of over 2800 employees consistently strive to enhance business development and growth. If you want to be part of an engaging and enabling environment where you can turn your everyday actions into global results, this is where you get to shine.
About the role:
As a Process Expert, you will be part of the Data Management & Billing Services area, which covers the entire customer lifecycle from customer account opening and maintenance to billing and invoicing support for SEB customers.
Accuracy, quality, and timely delivery are at the core of our daily work. In this role, you will work with key processes related to:
- Cash Sub-Custody
- Global Custody
- Network invoicing
- Bank cash payment fee management
You will play an important role in improving processes, strengthening risk awareness, and supporting operational excellence across the team.
You can find our job advertisement in Latvian here / Ar darba sludinjumu latvieu valod var iepazties eit: SEB - Procesu eksperts/-e rinu atbalsta apstrdes komand| SEB, Riga
- Identify, analyze, and drive process improvement opportunities, including automation and digital solutions
- Build, secure, and continuously strengthen end-to-end process expertise within assigned areas
- Identify and act on operational risks, including incident root cause analysis and implementation of corrective actions
- Ensure high-quality and up-to-date process documentation
- Coach and support colleagues in complex operational tasks
- Model and maintain processes, and support process modelling activities
- Work closely with stakeholders, development teams, and other functions to achieve operational and customer excellence
- A proactive, self-driven, and solution-oriented mindset with strong analytical and data skills
- Excellent time management and prioritization capabilities
- Strong communication and stakeholder management skills, with an open and collaborative approach
- High risk awareness and attention to detail
- A proven track record of contributing to team performance and driving continuous improvement initiatives
- Great communication skills and fluency in English. Work execution is related to foreign countries.
- International opportunities and working environment
- Workplace in one of the most modern, sustainable, and inspiring offices in Riga
- Long-term stability
- Extensive training and learning opportunities
- Hybrid work model, combining the best of in-office collaboration with the flexibility of working from home (after probation period)
- Attractive benefits package, including health insurance (after 3 months), contribution to your pension fund, yearly profit-sharing program, additional vacation and extra paid day-off and other benefits.
