Sales Operations Manager (UK Bank)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

At Revolut, Operations means problem-solving at scale. Our team tackles the companys toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

Were looking for a Sales Operations Manager to expand Revolut Business features in the UK. Youll work on high-impact initiatives throughout the business, using insight to solve challenges, scale processes, and deliver better outcomes for our customers.

Watch this video from our team members about what goes into being a Strategy & Operations Manager at Revolut. 

Up to shape whats next in finance? Lets get in touch.

What you'll be doing

• Owning and executing the sales operations strategy for Revolut Business
• Establishing and maintaining governance, control, and performance management frameworks across outsourced and regulated sales operations
• Leading quality control (QC), conduct monitoring, KPI management, incentive frameworks, and customer outcome oversight
• Acting as the primary point of contact with outsourced providers across governance and operational delivery
• Providing oversight and support to colleagues undertaking regulated activities within a certified function environment
• Supporting regulatory readiness, reporting processes, and operational controls
• Partnering cross-functionally with Compliance, Risk, Legal, Operations, and Sales teams to improve operational effectiveness and control standards
• Managing and developing a small team across QC and compliance functions
• Supporting strategic growth initiatives, including private banking operations

What you'll need

• Fluency in English
• 7+ years of experience in sales operations, operations management, governance, outsourcing management, or similar roles within banking or financial services
• A solid understanding of governance, control frameworks, and operational risk within regulated environments
• Experience managing outsourced or third-party operational models
• Expertise in building and managing performance management frameworks, including KPIs, incentives, conduct, QA, or QC processes
• Familiarity with UK regulatory frameworks and regulated sales environments
• Great stakeholder management skills to collaborate with cross-functional teams
• Excellent organisational and project management skills
• The ability to solve operational problems, taking full ownership from beginning to end

Nice to have

• Exposure to packaged bank accounts, insurance products, or regulated sales activities
• An insurance qualification (Dip CII) or willingness to complete it
• Experience supporting certified function/SMCR environments
• Banking experience within the UK