Job Description Summary

Job Description

Job Summary

As part of the RIA & Custody Services (RCS) division, the Senior Product and Business Analyst plays a key role in developing, implementing, and delivering client product and technology solutions. This role supports our core business strategy by identifying and implementing solutions to gain efficiency in targeted processes. Working under limited supervision and with a high level of autonomy, this individual will contribute to all phases of process re-engineering projects, bringing an innovative spirit and analytical mind to complex systems and business problems. Extensive contact with internal customers at all levels and advisors is expected to identify, research, and resolve problems.

Essential Duties and Responsibilities

• Work hands-on with internal teams and advisors to understand business processes
• Gather process information through interviews, observations, surveys, and workshops
• Facilitate brainstorming sessions to identify opportunities for improvement
• Model business processes in appropriate business analysis tools
• Capture and analyze process data to identify efficiency opportunities
• Propose recommendations for process improvement by leveraging principles from Lean and Six Sigma
• Conduct feasibility studies and document findings to complete cost-benefit analysis on proposed process enhancements
• Defines and documents detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g. data, security) capabilities for desired process solutions
• Partners with team members to develop project schedules, reports and documentation. May be required to act as project lead
• Facilitate and participate in user testing to ensure process solutions meet requirements from a functional, design, and user experience perspective
• Lead in preparing and delivering user training for process solutions
• Provide ongoing support for implemented solutions, including maintenance and enhancements
• Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

• Fundamental concepts, practices and procedures of process improvement analysis
• Fundamental concepts, practices and procedures of business process management (BPM)
• Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
• Project planning, budgeting, and implementation
• Fundamental practices and procedures used by custodians and clearing firms
• Products, processes, and business structure of independent registered investment advisors and introducing broker dealers
• Core business competencies such as finance, management, accounting, operations, and marketing

Skill in

• Enhancing processes to improve client experience and drive operational efficiency
• Creative problem solving to meet client needs while managing business scale and risk
• Business Analysis tools: Microsoft Office suite (including Visio)
• Modeling processes using BPMN
• Eliciting business requirements from a broad set of stakeholders involving complex systems and system integrations
• Performing gap analysis between current and future states
• Translating process objectives to an implementable process model
• Developing instructional and procedural documentation/presentations
• Preparing various reports, summaries, surveys and written recommendations
• Strong verbal and written communication skills

Ability to

• Have a general understanding of policy, procedures and processes of the organization while maintaining a big picture orientation
• Gather information, identify linkages and trends, and proactively apply findings to drive business improvements, scale, and efficiency
• Analyze a business function and derive a set of requirements to satisfy project goals
• Work independently to perform gap analysis between current and future state processes
• Take personal ownership of issues, following through to issue resolution
• Actively and effectively communicate technical and business aspects of work efforts to team members and other stakeholders
• Mentor other analysts when necessary
• Effectively organize and prioritize all tasks and responsibilities
• Participate in team projects and activities
• Demonstrate flexibility in accepting and adapting to change

Educational/Previous Experience Requirements

• College degree in computer and information science, finance, or business-related field.
• At least 6 years of work on wealth management with direct experience in building technology platforms and products and services commonly offered to independent registered investment advisors and introducing broker dealers.
• More than 5 years of experience working in IT projects with preference for experience in financial services.

Licenses/Certifications

• None

Education

Bachelor’s: Business Administration, Bachelor’s: Computer and Information Science, Bachelor’s: Management Information Systems

Work Experience

General Experience - 6 to 10 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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