Overview
The IAM Analyst role sits within the Identity & Service Management team in the COO Domain and supports the Manager, Identity & Service Management, ITI APAC, in ensuring Rabobanks Identity and Access Management (IAM) policies and procedures are consistently applied across all business information, systems and IT assets. The role works closely with stakeholders across the business and ITI/ITS teams, requiring strong communication skills to support users across the APAC region via phone, in-person and remote assistance, particularly in resolving application access issues and queries. With a strong In Control focus, the role is responsible for ensuring IAM operational processes align with regulatory and policy requirements. The position provides regional coverage across Australia, New Zealand, Singapore, India, Hong Kong, China and associated representative offices.

Key Responsibilities and Accountabilities:  

• Contribute to the protection of the banks assets by supporting Identity & Access Management (IAM) and information security practices aligned to risk, threat and vulnerability management
• Provide guidance and technical support to business units on IAM access requests, processes and best practice
• Monitor, review and investigate IAM-related security events, ensuring timely resolution and SLA adherence
• Perform user access administration across core systems, including account provisioning, maintenance, suspension, removal and access recertification
• Support and enhance IAM tooling (e.g. OneIdentity/ITShop), including onboarding new applications and enabling efficient access request processes
• Ensure compliance with local, regional and global policies, including audit support, governance activities, control testing (KCI) and remediation of exceptions
• Maintain and improve IAM processes, procedures and documentation to meet security objectives and business needs
• Partner with business stakeholders to gather requirements and translate them into effective IAM solutions, workflows and role designs
• Manage system and access documentation (e.g. LACF) and coordinate updates with business and system owners
• Provide regular reporting and escalation of governance, audit and control exceptions to management

To be successful in the role, you will have:

• Strong IT foundation with good knowledge of applications, security, and IAM practices
• Understanding of risk management, security best practices, and banking environments
• Experience with identity management tools (e.g. Active Directory, Microsoft Exchange)
• Strong analytical thinking and problem-solving skills
• Ability to work independently, manage priorities, and collaborate effectively in a team
• Excellent communication skills with a customer-focused approach and stakeholder engagement at all levels

As a Rabobank internal employee, if successful this would be offered as a 9-month secondment role