About the role

Our insurance practice has grown significantly over the last five years. Within this our Operations Transformation practice has been identified as a critical ‘Go To Market’ proposition for future growth. We are looking for experienced Manager level candidates who have a strong consulting skillset, with experience in transforming operations within the Insurance industry. 

We have established a vision for our Operations Transformation practice to be a market leader - winning and executing iconic projects. Our focus will be on delivering cost transformation and process excellence; productivity and capacity creation in people, process & technology; intelligent operations (automation, workflow orchestration and advanced analytics), as well as accelerated digital process transformation.

What your day will look like:

• A primary background in consulting or advisory roles, with experience in insurance or cost transformation

• Experience managing complex client projects and programmes to deliver tangible client benefits

• An understanding of how to identify client needs and shape solutions and propositions for them

• An interest in contributing to our vision to create a skilled, supportive community 

• Evidence of developing and maintaining a network of senior client relationships

• End-to-end delivery of client engagements (specifically around cost transformation preferred) from opportunity identification to benefit realisation including: 

  • Supporting ambitions to grow bigger and faster through identification of new opportunities

  • Mobilisation of cost transformation initiatives including scoping, planning and commercials 

  • Complex programme management, including benefit tracking and change management

  • Oversight and delivery of specific cost focused work streams and associated outputs

• Supporting clients with new technology and digital tooling enabled approaches to cost management

• Senior client stakeholder management and cross-functional communication, instilling cultural shifts required for a cost-conscious mindset within client organisations

• Lead on project proposals, developing new business opportunities and selling work, with a particular focus on cost transformation or the insurance industry

• Contribute to the development and growth of our practice through supporting recruitment and training, as well as coaching team members 

• Development of our cost transformation methodologies, digital assets and thought leadership

This role is for you if:

• Extensive consulting experience in delivering operational transformation engagements for financial services clients, ideally within the insurance sector or in cost transformation

• Technical experience, including enterprise wide analytics and department or team specific analysis to identify cost transformation opportunities, possibly with the use of industry wide digital tools

• Developed solutions to operational challenges utilising significant knowledge in:

  • Strategic cost reduction initiatives and cost analysis of different cost pools

  • Business case development to drive cost transformation initiatives and associated commercials

  • Cost transformation initiative development and delivery

• Proven excellent communication skills and networking ability to develop sustainable relationships and understand cross-functional stakeholders to drive cultural change across an organisation 

• Strong ability to understand, analyse and interpret financial statements 

• Solid and articulate report, proposal and article writing skills to communicate PwC viewpoints and win work

• Commitment to personal and professional development through seeking and acting on feedback and learning opportunities

• A track record of coaching and developing team members with an interest in helping to build a community

• Understanding of operating model transformation and sourcing models, operating model design, process redesign, process excellence, process analytics

• Experience, knowledge and networks within the insurance industry is highly desirable (candidates with broader Financial Services experience would also be actively considered.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.