
Posted 17 days ago
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The ER Service Delivery Senior Associate (ERPA Advisor) manages formal employee relations and case management across the UK, handling disciplinary, misconduct, performance, and health & wellbeing cases. They provide expert advice, support investigations and disciplinary processes, and produce high-quality documentation while maintaining accurate case records and GDPR compliance. The role works closely with Lines of Service People Consultants and People Life Cycle teams, uses tools such as Navex, ServiceNow, Tableau and Alteryx, and supports projects including TUPE and redundancy consultations.
- Compensation
- Not specified
- City
- Not specified
- Country
- United Kingdom
Currency: Not specified
Full Job Description
What your days will look like:
- Manage end-to-end disciplinary and investigation processes, including interviews, evidence collation, and report writing.
- Support disciplinary chairs and employees on issues such as timesheet irregularities, conduct, data loss/theft, and performance capability.
- Provide employee relations advice on health, wellbeing, and employment policies, including special leave and informal complaints.
- Handle health and wellbeing cases, including occupational health referrals and income protection activities.
- Assist Career Coaches with Performance Improvement Plans and manage non-complex disciplinary appeals.
- Produce high-quality documentation (reports, letters, meeting notes) and maintain accurate case records in Navex and ServiceNow.
- Support ER SDT Managers with project work (e.g., TUPE, redundancy) and participate in consultations and employee meetings.
- Ensure GDPR compliance when handling sensitive data and collaborate with ERPA to improve data capture and quality.
The role is for you if:
- you have knowledge of Navex case management system
- you have knowledge of GDPR and Compliance regulations
- you have knowledge of Service Now
- you have knowledge of digital tools Tableau, Alteryx
- you have the ability to work in a virtual environment, using Google Hangout/Meet and other tools to stay connected within a team environment
- you are passionate interested in learning new technologies and taking personal responsibility to remain curious on advances in new developments
- you have the ability to work with multiple sources of data and assimilate information quickly





