LOG IN
SIGN UP
Canary Wharfian - Online Investment Banking & Finance Community.
Sign In
OR continue with e-mail and password
E-mail address
Password
Don't have an account?
Reset password
Join Canary Wharfian
OR continue with e-mail and password
E-mail address
Username
Password
Confirm Password
How did you hear about us?
By signing up, you agree to our Terms & Conditions and Privacy Policy.

Job Details

PwC logo
Big Four

ER Service Delivery Senior Associate

at PwC

ExperiencedNo visa sponsorship

Posted 17 days ago

No clicks

The ER Service Delivery Senior Associate (ERPA Advisor) manages formal employee relations and case management across the UK, handling disciplinary, misconduct, performance, and health & wellbeing cases. They provide expert advice, support investigations and disciplinary processes, and produce high-quality documentation while maintaining accurate case records and GDPR compliance. The role works closely with Lines of Service People Consultants and People Life Cycle teams, uses tools such as Navex, ServiceNow, Tableau and Alteryx, and supports projects including TUPE and redundancy consultations.

Compensation
Not specified

Currency: Not specified

City
Not specified
Country
United Kingdom

Full Job Description

JOB DESCRIPTION
The ERPA Advisor plays a critical role within the ERPA team, managing all formal employee relations and case management activities across UK firmwide business areas. This position provides expert advice on employee relations matters and handles non-complex cases involving misconduct, performance management, and health and wellbeing. The role requires strong stakeholder engagement, working closely with LoS People Consultants and other People Life Cycle teams to ensure effective resolution and compliance. With responsibility for delivering accurate guidance and managing sensitive cases, the ERPA Advisor supports the business in maintaining fair processes and fostering a positive employee experience across multiple service lines.

What your days will look like:

  • Manage end-to-end disciplinary and investigation processes, including interviews, evidence collation, and report writing.
  • Support disciplinary chairs and employees on issues such as timesheet irregularities, conduct, data loss/theft, and performance capability.
  • Provide employee relations advice on health, wellbeing, and employment policies, including special leave and informal complaints.
  • Handle health and wellbeing cases, including occupational health referrals and income protection activities.
  • Assist Career Coaches with Performance Improvement Plans and manage non-complex disciplinary appeals.
  • Produce high-quality documentation (reports, letters, meeting notes) and maintain accurate case records in Navex and ServiceNow.
  • Support ER SDT Managers with project work (e.g., TUPE, redundancy) and participate in consultations and employee meetings.
  • Ensure GDPR compliance when handling sensitive data and collaborate with ERPA to improve data capture and quality.

The role is for you if:

  • you have knowledge of Navex case management system
  • you have knowledge of GDPR and Compliance regulations
  • you have knowledge of Service Now
  • you have knowledge of digital tools Tableau, Alteryx 
  • you have the ability to work in a virtual environment, using Google Hangout/Meet and other tools to stay connected within a team environment
  • you are passionate interested in learning new technologies and taking personal responsibility to remain curious on advances in new developments
  • you have the ability to work with multiple sources of data and assimilate information quickly

Job Details

PwC logo
Big Four

17 days ago

clicks

ER Service Delivery Senior Associate

at PwC

ExperiencedNo visa sponsorship

Not specified

Currency not set

City: Not specified

Country: United Kingdom

The ER Service Delivery Senior Associate (ERPA Advisor) manages formal employee relations and case management across the UK, handling disciplinary, misconduct, performance, and health & wellbeing cases. They provide expert advice, support investigations and disciplinary processes, and produce high-quality documentation while maintaining accurate case records and GDPR compliance. The role works closely with Lines of Service People Consultants and People Life Cycle teams, uses tools such as Navex, ServiceNow, Tableau and Alteryx, and supports projects including TUPE and redundancy consultations.

Full Job Description

JOB DESCRIPTION
The ERPA Advisor plays a critical role within the ERPA team, managing all formal employee relations and case management activities across UK firmwide business areas. This position provides expert advice on employee relations matters and handles non-complex cases involving misconduct, performance management, and health and wellbeing. The role requires strong stakeholder engagement, working closely with LoS People Consultants and other People Life Cycle teams to ensure effective resolution and compliance. With responsibility for delivering accurate guidance and managing sensitive cases, the ERPA Advisor supports the business in maintaining fair processes and fostering a positive employee experience across multiple service lines.

What your days will look like:

  • Manage end-to-end disciplinary and investigation processes, including interviews, evidence collation, and report writing.
  • Support disciplinary chairs and employees on issues such as timesheet irregularities, conduct, data loss/theft, and performance capability.
  • Provide employee relations advice on health, wellbeing, and employment policies, including special leave and informal complaints.
  • Handle health and wellbeing cases, including occupational health referrals and income protection activities.
  • Assist Career Coaches with Performance Improvement Plans and manage non-complex disciplinary appeals.
  • Produce high-quality documentation (reports, letters, meeting notes) and maintain accurate case records in Navex and ServiceNow.
  • Support ER SDT Managers with project work (e.g., TUPE, redundancy) and participate in consultations and employee meetings.
  • Ensure GDPR compliance when handling sensitive data and collaborate with ERPA to improve data capture and quality.

The role is for you if:

  • you have knowledge of Navex case management system
  • you have knowledge of GDPR and Compliance regulations
  • you have knowledge of Service Now
  • you have knowledge of digital tools Tableau, Alteryx 
  • you have the ability to work in a virtual environment, using Google Hangout/Meet and other tools to stay connected within a team environment
  • you are passionate interested in learning new technologies and taking personal responsibility to remain curious on advances in new developments
  • you have the ability to work with multiple sources of data and assimilate information quickly