Job ID: 4437

We are looking for an experienced leader to drive change and transformation within Nordea Finance in Stockholm.

Our vision of becoming the Leading Nordic Finance Company reflects us running a sizeable and profitable business in all four countries offering our customers attractive products in the local market in close cooperation with Nordea and our selected partners in a compliant way.

About us

Nordea Finances Partner & Customer Service operate across Customer Journeys. In Customer Lifecycle Services Journey we handle around 3.400 customer contacts on daily basis. We serve customers in 5 locations; Sweden, Finland, Denmark, Norway and Estonia and collaborate closely with colleagues in Poland.

You will be leading a team of 12 members, including one dedicated Business Analyst. Team is responsible for Nordeas corporate customers with asset financing (Car financing, Equipment financing) during their lifecycle. The team provides service via phone and emails to our corporate customers in this area. You will collaborate closely with Nordea Bank, which acts as a distribution channel.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions and that we imagine you share with us. 

Main responsibilities in this role:

• You will help the team succeed in setting the foundation for reaching our 2030 strategy and annual targets. You will as well be part of the Customer Lifecycle Services Journey leadership team and work with your colleagues to drive common success
• You report to the Head of Customer Lifecycle Services Journey. We work closely together as a leadership team together towards our common targets and we also have fun while doing it

You are expected to:

• Get a strong grip on all services and processes the team is responsible for and develop them towards more aligned and harmonized set-up
• Ensure your business targets will be achieved and lead your team by using data
• Lead documenting, optimizing & harmonize processes, while facilitating continuous improvements to reach given efficiency targets
• Leverage AI as an opportunity and inspire your team to do the same
• Establish and maintain strong partnerships within the whole organization and towards stakeholders
• Build a high performing team through feedback, coaching and assessment, as well as building atmosphere of trust and cooperation between team members 

Who you are

This is the right role for you if you are:

• Solution oriented, ready to walk the extra mile to achieve ambitious targets
• Skilled with people and performance leadership
• Enjoying changing environment where you are on charge both on running and changing the business
• Experienced in increasing efficiency and developing ways of working
• Interested in systemic landscape and utilization of AI

Your background and skills include:

• +3 years of leadership experience
• Proven experience in leading change initiatives
• Financial sector experience
• Experience across large organisations or complex environments is an advantage
• Excellent in collaboration and communication 
• Skills/interest in AI and good skills in MS-software
• Professional language skills in Swedish and English (both written and oral)

What we offer 

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility. 

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 15/06/2026. Please note that we might proceed with potential candidates already during the application period.

For more information, youre welcome to contact recruiting leader Anu Mkiaho via email anu.makiaho@nordea.com.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.