Job ID: 3414

Would you like to help make a difference for our customers and for Collection? We are looking for a Collection Employee with solid experience within Debt Collection.

We are looking for a Senior Debt Collection Officer with a strong collection background to work with debt collection. Initially the work is within remediation processes in the Nordics, and then transition to local Debt Collection unit with responsibility to follow up our unpaid claims, reminder process, reconstructions and bankruptcy in collaboration with your colleagues and our partners, including negotiations, evaluation of equipment and realization of collateral.

About our team

With us, you will be part of Nordea Finance. At Nordea Finance, you help individuals, families, small start-ups, large corporations and institutions. You will find that our choices big or small really matter. And we need your skills, your passion for customers and your experience to deliver the financial solutions of the future. With us, you will be part of an experienced and inspiring team and will have the opportunity to develop and make your mark on something bigger.

Debt Collection Remediation team is established to oversee change and lead transformation related to regulatory requirements within Debt Collection. You will join a small team and work closely with stakeholders within Nordea Finance and Nordea Group to ensure progress of the program.

Collaboration. Ownership. Passion. Courage. These are the values we use as benchmarks to become the bank we want to be and which we imagine you share with us.

What you need to work with:

• As mentioned above, the role is two-stepped meaning initial responsibilities will be focused on remediation:
  • Manual spot-checks and calculation of compensation & remediation cases
  • Communication & handling of customer dialogue
  • Progress tracking and follow-up on milestone plan for remediation across all our backend systems
  • Special cases

After the remediation activity, you will transition to the local Debt Collection unit, where responsibilities will be:

• Reminder for payment of arrears
• Notifications of restructurings and bankruptcies
• Basic collection related tasks, (both collateral and non-collateral)
• Insolvencies
• Realisation of asset
• Sale of asset
• Criminal and authority- processes
• Participate in settlements

You will be part of a unit across the Nordics consisting of competent debt collection employees, where the pace and mood are high. You will report to Head of Debt Collection Remediation. The role is based in Helsinki, Finland. 

Who you are

This is the right position for you if you have a strong debt collection professional background with practical Debt Collection as your specialty and are good at prioritizing your time and efforts. You are structured, service-minded and adaptable and know how to drive change. We look forward to having you on board, who with good collaboration skills and a good mood, engages you in the collegial community and contributes to our good working environment.

Your background and qualifications include:

• You come with experience from a similar job from another debt collection company, leasing company or bank
• You are used to negotiation and have good negotiation skills by phone
• Have knowledge of debt collection legislation/ practices
• Have knowledge of termination of contracts / Leasing
• Has knowledge of the processing of death estate cases
• Have extensive knowledge of the valuation and sale of equipment
• Fluent in English (speak/written)

What we offer

Our new colleagues come to us when they want to develop. For some, it is the next step in their career. For others, it's setting new goals in their area of expertise in other words, with us, you're always moving forward.

A culture that promotes performance and growth in one of the largest Nordic banks, offering diverse opportunities to unfold, develop and learn from talented colleagues from diverse backgrounds in a vibrant working environment.

Hybrid work model we believe in the value of bringing people together, and at the same time we choose the freedom of being flexible.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is sustainable. We sincerely believe that our diverse backgrounds, experiences, characteristics, and personalities make us stronger together. Every day, we strive to find new ways to improve diversity and inclusion in our network, for example, we have signed diversity charters under the European Commission in the countries where we operate, to emphasize our willingness to engage with others to continue learning and improving.

If this sounds like you, contact us!

Next steps

Submit your application by  20/05/2026. You are welcome to contact Head of Debt Collection Remediation Mathias Priess Kappelborg (Mathias.Kappelborg@nordea.com) or Head of Nordic Collections Ylva Hgglund (Ylva.Hagglund@nordea.com) for more information.

Only for candidates in Sweden: For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.