(Senior) Product Manager - Onboarding & KYC

About the opportunity

In this role you will:

• Support strategic discussions and product designs in the customer identity product area.
• Create and support the execution of the product roadmaps, with an outcome/ KPI-driven mindset.
• Ensure product rollouts are delivered successfully by working cross-functionally with local market teams, marketing, operations, compliance, and the engineering team.
• Work with stakeholders to support customer onboarding (with focus on customer identity verification), new product launches and expansion plans.
• Partner with stakeholders across N26 to define your team goals and drive it to achieve success.
• Run discoveries in different areas in the company in order to identify pain points and opportunities, brainstorm solutions and impact customers onboarding experience.
• Work with the business teams, other product managers, designers, and engineers across the organization to improve the onboarding experience for customer identity verification (KYC) across multiple markets and verification options.
• Collaborate with external partners to ensure frictionless customer experience through seamless integration with partner products and effective customisation for N26 customer needs.
• Collaborate with external partners and areas in the company aiming to be up-to-date with the latest market trends.

What you need to be successful:

• At least 5 years of experience in Product Management.
• Relevant experience in managing high-volume B2C onboarding funnel, conversion is a must-have and experience in KYC, or Identity verification would be preferred.
• Experience working in a FinTech, banking environment, InsureTech, payment processor, or similar regulated environment is a must-have.
• Experience working with vendor solutions - including driving feature requests and customisations (nice to have).
• Very hands-on with strong quantitative and analytical skills is a must-have (familiarity with SQL is a plus).
• Exceptional verbal and written communication skills.
• Strong understanding of agile product development and delivery.
• Tech awareness is a must-have. Curiosity, and familiarity with new technologies and databases (nice to have).
• Digitally native and have a high drive for meeting customer needs.
• A high level of integrity and work ethic with an intrinsic desire to deliver high-quality end products.

Whats in it for you:

• Accelerate your career growth by joining one of Europes most talked about disruptors .
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• Come together with your team in the office for a dedicated day of teamwork each week, plus another day of your choice, and enjoy the flexibility of remote work the rest of the time. Some roles may require additional in-office presence.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are