Primary responsibilities include maintaining voice technology infrastructure, troubleshooting multi-site voice systems, designing voice solutions, creating comprehensive voice documentation, monitoring voice service performance, and managing voice-related incidents from initial alert to resolution across financial trading platforms.
Required experience includes extensive knowledge of MS Teams Telephony, cloud-based call recording solutions like Dubber and Movious, IPC Connexus dealer board systems, core voice services like SIP, SBC, and SIP gateways. Candidates must possess certifications such as MS 365 Certified Voice Engineer Expert, MS Teams Certified Voice Engineer, and AudioCodes Certification.
The role offers an opportunity to work with a leading global financial group, providing hybrid working arrangements, competitive compensation, and a chance to be part of a forward-thinking technology infrastructure team that supports critical financial services operations across multiple international markets.
