Overview
The Global Virtual Plant Management (GVPM) team is responsible for managing the full lifecycle of Desktop in Data Center (DiDC) environments:from initial provisioning to decommissioning. GVPM collaborates with multiple technology groups to deliver best-in-class virtual desktop solutions to clients. The team oversees the DiDC provisioning vendor- rwdeploy, establishes policies and technical processes, and acts as the primary escalation point for critical issues.

As the Asia Service Lead, you will play a key leadership role in ensuring operational excellence across the virtual desktop ecosystem. This position requires strong technical expertise, process development capabilities, and exceptional communication skills to manage escalations, drive continuous improvement, and maintain high service standards.

Key Responsibilities

• Escalation Management: Serve as the primary escalation point for technology support teams, end users, and provisioning vendors across Asia and EMEA regions.

• Process Development & Documentation: Design, update, and document technology processes and communications related to virtual desktop services.

• Training & Knowledge Transfer: Deliver training and handover of new processes to managed service team, service management teams, helpdesk, and other technology stakeholders.

• Performance Analysis: Conduct desktop performance assessments, develop actionable improvement plans, and oversee implementation.

• Lifecycle Management: Analyze virtual desktop environments and produce maintenance scope lists (e.g., desktop reclaims, rebuilds, inventory provisioning).

• Stakeholder Engagement: Liaise with technology support teams and end users to ensure seamless operations and high-quality service delivery.

• Continuous Improvement: Implement process enhancements based on client feedback and evolving business needs.

Qualifications

• Education & Experience:

  • Minimum 9 years of relevant experience

  • Bachelor’s degree in computer science, Electronics, or equivalent professional experience
    

• Technical Skills:

  • Strong knowledge of MS Excel (pivot tables, nested formulas, Power Query)

  • Proficiency in macros, PowerShell scripting, Registry Editor, and PowerBI

  • Broad technical knowledge across IT domains

  • Enterprise system administration experience (preferred)

  • Familiarity with ServiceNow ticketing system (preferred)
    

• Additional Expertise:

  • Experience in financial services industry (preferred)

  • Prior Morgan Stanley platform experience (GMC, Brain, iBuild, SDM, ARS) is a plus
    

• Core Competencies:

  • Excellent written and verbal communication skills in English

  • Strong analytical and problem-solving abilities

  • Ability to build and maintain relationships with clients, peers, and support partners

  • Highly organized with strong time management skills

  • Self-motivated with exceptional attention to detail

  • Skilled in interpreting technical documentation and presenting solutions in user-friendly language

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.