Posted 17 days ago
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Provide white-glove, high-availability technology support to C-suite leaders and VIPs in a fast-paced financial environment. Own the end-to-end executive technology experience across devices, meetings, offices, residences, travel, and events, proactively preventing issues and resolving incidents. Manage laptops, mobile devices, VC/AV meeting readiness, trading applications, and coordinate vendor escalations while participating in an on-call rotation. Role requires strong communication, professionalism, and the ability to work onsite in Midtown Manhattan.
- Compensation
- $175,000 – $250,000 USD
- City
- New York City
- Country
- United States
Currency: $ (USD)
Full Job Description
The Executive Support Engineer is a key member of the Executive Services Support Team, delivering white-glove, high-availability technology support to C-Suite leaders and other VIPs in a fast-paced financial environment. This hands-on role requires exceptional judgment, professionalism, and the ability to perform under pressure while working both independently and with a team. You will own the end-to-end executive technology experience across devices, meetings, offices, residences, travel, and offsite events—proactively preventing issues, troubleshooting and resolving incidents, coordinating technical logistics, and ensuring timely triage and communication during impactful outages.
Key responsibilities
- Serve as a primary point of contact for C-level tech support in the office, home office, and travel.
- Own executive meeting readiness: VC/AV setup (Webex/Zoom), boardrooms, webcast/town halls, and rapid onsite troubleshooting.
- Manage and support laptops/desktops (Windows/macOS), iOS/Android mobile devices, and VIP peripherals.
- Support O365/Exchange/Outlook, OneDrive/SharePoint, Webex/Zoom, multifactor auth, SSO, and identity workflows.
- Support trading apps: Bloomberg, Refinitiv Eikon, MS Office, in house apps, PDF tools; coordinate with vendors for escalations.
- Proactively monitor critical endpoints and work with other engineering teams to resolve potential/ongoing issues
- Maintain executive-ready spares, travel kits, and loaners; manage rapid replacements and warranty/repair logistics.
- Document fixes, runbooks, and checklists; track SLAs, trends, and preventive actions; brief executives on changes/impact.
- Participate in on call rotation and support time sensitive after-hours events, board meetings, and early market hours.
Qualifications/Skills Required
- 5+ years in VIP/Executive Support or Trading Floor/Desktop Engineering with proven white glove service.
Bachelor’s degree in Computer Science or a related field
- Strong Microsoft Windows 11 and macOS experience and familiarity
- Strong experience using AI platforms for research/automation/documentation
- Hands on experience with video conference rooms solutions and platforms
- Mobile device management: Intune/blackberry
- Core networking knowledge and basic troubleshooting with common tools
- Experience supporting Bloomberg, Eikon and other financial services apps
- Outstanding communication, professionalism, and ability to translate executive needs into swift technical action
- Able to work onsite in Midtown Manhattan and be on call one week per month
Nice to have
Scripting/automation/reporting knowledge
Experience with SQL/MongoDB
Ability to travel
Ability to lift servers/printers/workstations safely and effectively
The estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.
