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As Manager - Human Resources Operations, you will lead HR Operations based teams in Asia (Gurgaon), reporting to the Director of HR Operations at McKinsey Global Capability & Services in Gurgaon. You will drive HR operational excellence, people leadership, and a high-performing team culture across Service Operations, Onboarding and Mobility, ensuring delivery of high-quality, scalable HR services. You will build leadership depth, coach managers and senior HR ops professionals, set performance standards, and align with global HR Ops priorities, fostering ownership, accountability, and continuous learning. You will lead workforce planning and recruitment, champion talent development and succession planning, and drive adoption of AI, automation, and data-driven improvements to scale operations and reduce manual work.
- Compensation
- Not specified
- City
- Gurugram
- Country
- India
Currency: Not specified
Full Job Description
People & HR
Manager - Human Resources Operations
Job ID: 104654
- Gurugram
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Do you want to work on complex and pressing challengesthe kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, youve come to the right place.
Your Impact
As the Manager - Human Resources Operations, you will be responsible for leading the HR Operations based teams in Asia (Gurgaon). This position is based at McKinsey Global Capabilities & Services (MGCS), Gurgaon, and reports to the Director of HR Operations.
Your role will play a critical leadership role in strengthening HR operational excellence and people leadership in Gurgaon (GGN). Your role is responsible not only for the delivery of high-quality, scalable HR operations, but also for building leadership depth, capability, and a strong team culture within the GGN HR Ops teams across Service Operations, Onboarding and Mobility.
In this role, you will have the opportunity to build, lead, and develop a high-performing HR Operations leadership team in GGN, coaching Operations Managers, Team Leads, and senior HR Ops professionals to reach their full potential. You will set clear expectations and performance standards, ensuring everyone is aligned with global HR Ops priorities. By fostering a culture of ownership, accountability, quality, and continuous learning, you will drive both individual and team growth. You will champion talent development, succession planning, and leadership readiness, preparing your team to support the organizations growth and evolving needs. You will also lead workforce planning and recruitment efforts, ensuring your team is always equipped to deliver.
As a key HR Operations leader, you will ensure consistent, high-quality service delivery in line with global processes and SLAs, driving the standardization, simplification, and documentation of HR Ops processes. You will act as a trusted partner to regional and global HR Ops leadership, serving as a point of escalation for service delivery issues and regularly checking in with HR stakeholders to gather feedback and enhance team support. You will also play a pivotal role in driving the adoption of AI agents and automation, helping to scale operations, reduce manual work, and boost efficiency. By leveraging data, metrics, and feedback, you will proactively identify trends, risks, and opportunities for continuous improvement, making a tangible impact on the organizations HR Operations.
Your Growth
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, well provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. Youll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firms diversity fuels creativity and helps us come up with the best solutions. Plus, youll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
Your qualifications and skills
- Bachelors degree required; Masters degree preferred
- 1012+ years of experience in HR Operations, shared services, or HR Delivery roles within a global, matrixed organization.
- Strong people leadership experience, including building leadership capability and managing managers.
- Continual improvement mindset with an astute focus on questioning the status quo, developing creative solutions by partnering with stakeholders and implementation skills
- Strong operational and governance mindset, with the ability to balance execution and strategic leadership.
- Experience working with global stakeholders across regions and time zones.
- Exposure to AI, automation, or digital transformation initiatives within HR or operations.
- Experience operating in professional services or similarly complex, high-standards environments.
- Knowledge of systems and processes (SNOW, People Central etc.)
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.
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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - N/A
Job Skill Code - MSO - Manager, Service Operations
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Mon Feb 02 00:00:00 GMT 2026
LinkedIn Posting City - Gurgaon
LinkedIn Posting State/Province -
LinkedIn Posting Country - India
LinkedIn Job Title - Manager - Human Resources Operations
LinkedIn Function - Human Resources
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Mid-Senior level
Job Skill Code - MSO - Manager, Service Operations
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Mon Feb 02 00:00:00 GMT 2026
LinkedIn Posting City - Gurgaon
LinkedIn Posting State/Province -
LinkedIn Posting Country - India
LinkedIn Job Title - Manager - Human Resources Operations
LinkedIn Function - Human Resources
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Mid-Senior level
