Posted 11 days ago
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In this role, you will regularly interface with clients of all tenures and a multi-disciplinary McKinsey team, including client-facing consultants, M&A experts, senior practice leaders, solution product managers, program managers, designers, and software engineers, to provide end-to-end support. You will work with clients and engagement teams to enable successful delivery of deals by leveraging the myIMO integration management software. Based in our Boston office, you will translate client requirements into myIMO configuration decisions, deliver training and onboarding, and help with change management and ongoing support. You'll gather client feedback to inform product roadmaps and conduct user research to distill insights for future innovations.
- Compensation
- $140,000 – $144,200 USD
- City
- Boston
- Country
- United States
Currency: $ (USD)
Full Job Description
Client Success Specialist
Job ID: 107269
- Boston
Your Impact
Your Growth
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. Youll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firms diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, youll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
Your qualifications and skills
- Bachelor's degree in business, engineering or a technical field required; Master's degree highly preferred
- 2+ years professional experience with 1+ year of relevant professional work experience in the field of mergers and acquisitions, consulting and/or business intelligence
- Experience in technology consultancy and/or implementing or supporting SaaS or web-based software platforms
- Experience in service delivery, project management and change management
- Strong command of MS Excel, VBA, SQL, JSON and other technical tools
- Experience with authoring technical software requirements and design documents
- Entrepreneurial and comfortable with initiative and ambiguity
- Outstanding quantitative/analytical capabilities; very strong problem-solving skills
- Excellent written and verbal communication skills to facilitate discussions and conduct training
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $140,000 - $144,200 USD to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance.
Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Code - CLSS - Client Success Specialist
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Mon Mar 30 00:00:00 GMT 2026
LinkedIn Posting City - Boston
LinkedIn Posting State/Province - Massachusetts
LinkedIn Posting Country - United States
LinkedIn Job Title - Client Success Specialist
LinkedIn Function - Business Development;Consulting
LinkedIn Industry - Financial Services
LinkedIn Seniority Level - Associate
