London, GB,

Information Technology,

Full-Time

For more information visit https://www.marex.com/

Job Reference: VN2636

Overview of Marex / Department description

The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile streams aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.
The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business streams applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.
The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.

Role Summary
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that strengthen cross-selling capabilities and improve operational efficiency across the firm. Marex recognises the importance of digital services in delivering the best possible client experience. As a result, the technology team plays an increasingly critical role in the firms evolution, enabling business growth and supporting the delivery of new products and services.

Responsibilities

Role specific:

• Support business users offering second- and third-line support.
• Knowledge of scripting language (PowerShell, Python...).
• Manage new system analysis and implementation.
• Experience of Salesforce from an administrative perspective is desirable.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
• Ensure active tasks retain focus through workflow and prioritisation awareness.
• Manage vendor system upgrades and implementation.
• Manage technical client onboarding.
• Complete exchange reporting and compliance audits.

All staff:

• Ensure compliance with the companys regulatory requirements under the FCA.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times comply with the FCAs Code of Conduct.
• Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• Report any breaches of policy to Compliance and/ or your supervisor as required.
• Escalate risk events immediately.
• Provide input to risk management processes, as required.

Competencies, Skills and Experience

Competencies:

• A collaborative team player, approachable, self-efficient and influences a positive work environment.
• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Skills and Experience:
Essential:

• Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle.
• Must be able to work under demanding conditions with a calm demeanour.
• Experience gained in a financial services background, ideally finance.
• Ability to work as part of a team in an environment with changing expectations.
• Proven ability to show a proactiveness in picking up issues and improving existing processes
• Process-driven and systematic mindset.
• Experience with ITIL and change management processes.
• Excellent documentation, communication, and organizational skills.
• Ability to build strong relationships with Application Development teams and business sponsors.
• General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC.
• Experience in exchange and vendor management.
• Knowledge of server-side infrastructure and admin tools.
• Ability to work shifts patterns (if required).
• Good to have knowledge of Fix Messaging protocol, including support experience.
• Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets.
• Experience in technical onboarding of new APIs and systems.
• Prior experience in a support role, liaising directly with clients in a technical capacity.

Desirable:

• Bachelors degree in any relevant field.
• Excellent verbal and written communication skills.

Conduct Rules

You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Company Values

Acting as a role model for the values of the Company:

Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do our clients expect this and we demand it of ourselves.

Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People - Our people are the basis of our competitive advantage. We look to grow our own and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our clients various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company.  We welcome applications from candidates returning to the workforce.  Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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