
at Macquarie
Investment BankingPosted 5 days ago
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**Client Service Consultant - Wealth (22288)** Manage client interactions, resolve issues promptly, and collaborate with financial advisors as a Client Service Consultant in Macquarie's Wealth division. Utilize advanced systems for communication via live chat and phone. Leverage critical thinking skills, accuracy, and empathy to provide solutions. Requires 1+ years of relevant experience. Join a diverse, supportive team offering competitive benefits and flexible hybrid work.
- Compensation
- Not specified
- City
- Melbourne, Sydney
- Country
- Australia
Currency: Not specified
Full Job Description
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Client Service Consultant - Wealth
What role will you play?
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What you offer
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- 1+ years experience within wealth management, superannuation or related fields, within a contact centre environment
- Proven high level of accuracy and typing skills that will allow you to perform to a high standard when using live chat platforms
- Demonstrable critical thinking skills to navigate and resolve multifaceted client issues by providing advice on our products and services
- Excellent customer service skills with the ability to be empathetic and resolve queries in a timely manner.
What we offer
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- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months gender affirmation leave, including 6 weeks paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Banking and Financial Services
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Our commitment to diversity, equity and inclusion
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