Essential Responsibilities:

PEOPLE MANAGEMENT

• Lead and develop a team of 815, focusing on performance, development, mentor, and succession planning. Be responsible for hiring, training, scheduling, leave, and resource allocation. Track performance through appraisals and HR tools, while driving high standards, accountability, and collaboration. Motivate and develop staff to adapt to evolving business needs, support career growth, and cultivate a proactive, team-oriented culture. Collaborate across teams to optimize performance and lead by example.

SERVICE MANAGEMENT

• Ensure prompt and effective responses to client queries via Service Cloud, Email and RM. Ensure that the team delivers on targets around Service Handling & Quality (Metrics).
• Ensure priority client relationships are supported and managed well. Takeover management of client relationships as required.
• Demonstrate ownership and accountability for the data covered in markets supported and ensure constructive dialogue between the service and content production teams.
• Maintain processes, documentation and resources which ensure on-going service and delivery per agreed business requirements and ensure the service handling analysts remain close to content production concepts and systems.
• Work with QA, Customer Focus, and other Content Production teams to enhance the above.
• Ensure that there is an appropriate level of product, customer, and systems development awareness to help understand the broad picture and make good decisions
• Contribute to improvement in Production processes and provide constructive and timely feedback based on client queries received including in the DCSR forums

Qualification & Skills Required

This role is on blended work model with 3 days working in office and 2 days remotely. If you're up to the challenge, apply today!

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Location: MYS-Kuala Lumpur-Menara Prestige Level 31

Time Type: Full time