The Senior OMS will have the following responsibilities, among others:

Responsibilities:

• Aligns to a designated client base and establishes relationships with customers, playing a key role in improving service results.

• Handling of complex accounts such as non standard contracts, government relationships, etc. providing desired expertise for customer needs.

• In charge of mentoring new hires on daily tasks and learning experience.

• Handling of special projects as per business needs.

• Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and 3rd party guidelines.

• Handle the entire end to end order life cycle, including order preparation, order monitoring, permission and billing/credits/cancellations for new and renewal orders.

• Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts, approvals).

• Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).

• Ensure any off-line pricing calculators and/or product-specific checklists are completed.

• Handle back orders with internal partners, raising all delays where interaction is required.

• Maintain accurate client site billing & location details, and contact/user records on internal systems.

• Reconcile out of date Opportunities to orders.

• Provide timely support and resolution regarding Data and Compliance issues.

• Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing.

• Handle and resolve external & internal queries relating to quote/order status, billing, client account information/Permissioning, and compliance issues.

• Lead ad hoc initiatives with relevant groups, ensuring customer requests are successful executed.

• On board customer to use self-serve solutions

• Enable the digital transformation of customer's experience of doing business with Refinitiv

Knowledge & Skills:

• Solid understanding of local/business-based core order management systems.

• Solid understanding of order management, entitlement and billing policies, processes and systems.

• Demonstrated problem solving skills as well as work prioritization.

• Flexibility and an appreciation of a fast paced and international environment.

• Exceptional customer service skills and consistent track record to build successful relationships with internal and external clients.

• Detail oriented with good analytical/critical thinking skills.

• Strong communication skills at a professional level.

• Understanding of compliance with company practices and methods of working.

Qualifications:

• English (Fluent) /Portuguese is a plus

• First level university degree or equivalent experience

• 5+ years of related experience (Customer Service, Procurement, Accounting, Finance)

• Tool Knowledge: Siebel, SAP, Microsoft Office

Help us build the future of client experience!

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Location: CRI-Lagunilla de Heredia-Ultra

Time Type: Full time