The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at scale framework, to ensure customers business objectives are achieved though full utilization of solutions into the daily workflow of end-users.

What You'll be doing:

Provide customers with a differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the full value of our Risk solutions.

Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, achievements, risks and metrics needed to achieve them.

Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case.

Monitor usage, health gauges, competitive landscape and any other relevant data to build a retention strategy.

Find leads and connects with sales to work on growth opportunities.

Bring in customer intelligence and feedback into LSEG CRM system.

Ensures customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG collaborator teams to ensure retention and growth.

Build, maintain and bring to bear positive relationships with decision makers and users within each account to influence adoption.

What you'll bring:

Proficiency in English and other local language German, Spanish, French, Italian etc is a must.

University degree or 1-2 relevant work experience equivalent.

Financial & Risk industry knowledge required including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model.

Ability to map a customers business process to product capability.

Strong ability to collaborate with internal operational and account management teams.

Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.

Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner.

Strong problem-solving skills.

Ability to adapt and thrive in a fast-paced environment and rapidly- changing market.

The Digital Customer Success Manager (CSM) supporting financial clients is expected to have foundational knowledge of the financial market to enable meaningful, valuebased conversations at scale.

What we Offer:
We're proud to offer a working culture that supports growth, balance, and purpose:
Hybrid and flexible working arrangements.
A welcoming, inclusive culture backed by Employee Networks.
A competitive referral bonus program.
Access to private healthcare, wellness support, and pension contributions.
Professional development opportunities and learning resources.
Paid volunteer time to support causes that matter to you.
A team that values your input and supports your goals.

We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Location: EGY- Cairo-Oilibya Building, Plot 187- 90th North St

Time Type: Full time