End Date

Tuesday 03 February 2026

Salary Range

£76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

In this role, you'll focus on key mortgage topics such as Interest Only Mortgages, Lifetime Mortgages, Capital Optimisation, and Securitisations.

Job Description

JOB TITLE: Senior Manager - Product Management Interest Only Mortgages (12 Month Secondment/FTC)

LOCATION: Leeds, Bristol, Chester Halifax

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above

About this opportunity

This 12‑month secondment/FTC offers the chance to shape outcomes for over 2.5 million mortgage customers across a portfolio of more than £300 billion — the largest mortgage book in Europe. You’ll join our Product Management team within Homes, where we design and deliver improvements that ensure our mortgage products continue to meet customer needs and regulatory expectations.

Lloyds Banking Group is undergoing a significant transformation as we invest in new technology, modern ways of working and colleague experience. This role is a great fit for someone who is curious, data‑driven and passionate about doing the right thing for customers.

We’re a geographically diverse team with a broad range of backgrounds and experiences. We prioritise neuro‑inclusion, support working parents, and champion the value that diversity brings to our decision‑making.

You’ll take a leading role in shaping the Interest Only strategy and supporting activity across adjacent areas such as Lifetime Mortgages, Capital Optimisation, and Securitisation. Working closely with colleagues across Risk, Legal, Operations, Financial Wellbeing and Platform teams, you’ll help deliver treatments, monitor customer behaviour, and ensure our strategies are well‑governed and aligned to Consumer Duty expectations.

What you’ll be involved in

• Developing data‑driven strategies and turning insight into improvements for customers.

• Supporting the delivery of customer treatment strategies across Homes.

• Providing leadership and coaching within the team and contributing to a positive, inclusive culture.

• Preparing material for risk and governance forums and following up on agreed actions.

• Ensuring treatments land effectively and supporting any required redress activity.

Essential Skills

• Strong understanding of Consumer Duty and the ability to apply it across a range of customer scenarios.

• Broad understanding of mortgages and/or wider financial services products, customer needs, and market dynamics.

• Ability to interpret and analyse data and customer outcomes, drawing insight to shape strategy and identify risks.

• Excellent communication skills, with the ability to translate data into a clear narrative that drives action.

• Strong stakeholder management and influencing skills, working confidently with Risk, Legal, Operations and senior stakeholders.

• Experience in reporting, action planning and governance, including tracking delivery and preparing high‑quality executive/board‑level updates.

• Ability to lead, coach and develop a high‑performing team, fostering a positive and inclusive culture.

Desirable Skills

• Experience working with Interest Only, Lifetime Mortgages, Capital Optimisation, or Securitisation topics.

• Exposure to customer treatment strategies, financial wellbeing or customer assistance processes.

• Experience coordinating or supporting redress, remediation, or customer treatment implementation.

• Familiarity with cross‑functional delivery, especially involving platform teams, risk forums, or operational change.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues, and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Make an impact where it matters — for our customers, our colleagues and the communities we serve!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.